topic Re: not received pre-paid digital card for £300 in Offers & Add-ons

not received pre-paid digital card for £300

leechapman1074 — Wed, 14 Dec 2022 15:30:12 GMT

I took out a new contract on a Samsung s22+ on 21st of November which was eligible for a pre-paid £300 card as of yet i have received nothing was texted saying I would receive text after 14 days still nothing

Re: not received pre-paid digital card for £300

XRaySpeX — Wed, 14 Dec 2022 15:45:39 GMT

@leechapman1074 : It's still after 14 days. You should get a text to claim this 15 to 30 days after purchase.

Re: not received pre-paid digital card for £300

Saj83 — Thu, 15 Dec 2022 12:38:03 GMT

Same thing happened with meat EE store in bull ring. I upgraded from s21 to oppo X5. I was offered a 300 pound cashback, but EE customer care have now back tracked and basically said they can't do anything about it. I was told that my contract was missold by the salesperson in store and I need to approach them. Basically EE is scamming customers in person. This is shameful.

Re: not received pre-paid digital card for £300

Leanne_T — Thu, 15 Dec 2022 13:07:18 GMT

Hi @Saj83

Did they advise why you are not eligible for the offer?

Leanne.

Re: not received pre-paid digital card for £300

Saj83 — Thu, 15 Dec 2022 13:14:27 GMT

EE customer care query was raised on Sunday. I did not receive response by 90 hours so I called back today and I was informed that the offer was only valid until the 3rd of November. But in store I was told that the offer from OPPO was valid until the 24th of November

Re: not received pre-paid digital card for £300

Leanne_T — Thu, 15 Dec 2022 13:21:10 GMT

That is correct, the offer ran from the 28 Oct - 24 November @Saj83

I would suggest giving us another call to get this looked into further.

Leanne.

Re: not received pre-paid digital card for £300

Saj83 — Fri, 16 Dec 2022 03:55:20 GMT

I have gotten in touch with the payment team and I have been informed that the offer was valid when I upgraded and I should receive my link in due course. I am not sure why the other representatives I spoke to differed. Perhaps they did not approach the relevant team

Re: not received pre-paid digital card for £300

Christopher_G — Fri, 16 Dec 2022 08:41:42 GMT

Thanks for the update, @Saj83.

Hopefully you have it soon.

Chris

Re: not received pre-paid digital card for £300

Saj83 — Thu, 22 Dec 2022 11:21:46 GMT

I have received my card today. I am sorry I used some harsh words in this chat but these were driven by incorrect messages or directions I received from a couple of representatives I spoke to earlier.

Re: not received pre-paid digital card for £300

James_B — Thu, 22 Dec 2022 12:21:57 GMT

Thanks for the update @Saj83 🙂

I'm happy to hear you've received your card.

James

Re: not received pre-paid digital card for £300

leechapman1074 — Thu, 22 Dec 2022 12:31:27 GMT

I've still not got mine yet phoned up twice promised I will get the text but still nothing

It's now been over a month since I took the offer what a joke

Re: not received pre-paid digital card for £300

James_B — Thu, 22 Dec 2022 12:38:59 GMT

Hi @leechapman1074,

I'm sorry to hear you haven't received your text yet.

Our Customer Care Team will be happy to chase this up if you get in touch.

James

Re: not received pre-paid digital card for £300

leechapman1074 — Thu, 22 Dec 2022 13:16:11 GMT

Hi james_b

Is there anyway you can contact me im just getting no where with ee at the moment

Re: not received pre-paid digital card for £300

James_B — Thu, 22 Dec 2022 13:18:17 GMT

Hi @leechapman1074,

Sorry, we can't access your account via the community. Our Customer Care Team will be happy to help if you get in touch.

James

Re: not received pre-paid digital card for £300

leechapman1074 — Thu, 22 Dec 2022 13:27:36 GMT

Hi James-B

I've contacted ee already twice on 150 last time was 20/12/2022 but still nothing sorted out I'm wasting my time

Re: not received pre-paid digital card for £300

James_B — Thu, 22 Dec 2022 13:43:08 GMT

Hi @leechapman1074,

What were you advised on the 20th? Did the team send off an escalation form for you? If they did, they'll get back to you as soon as they receive a response.

James

Re: not received pre-paid digital card for £300

leechapman1074 — Thu, 22 Dec 2022 13:49:10 GMT

Hi James

She said she had filled out something and was going to credit my account with £10 no £10 there yet

the person i spoke to before her said they had fill out some form but nothing happened

Lee

Re: not received pre-paid digital card for £300

James_B — Thu, 22 Dec 2022 17:08:55 GMT

Hi @leechapman1074,

The agent you spoke has taken the correct action to chase this up for you and you should hear back soon.

Thanks

James

Re: not received pre-paid digital card for £300

DurbanboyUK — Thu, 22 Dec 2022 19:25:44 GMT

I believe the timescale was 15-30 days, anything after that may require a chase.