topic Re: £200 Mastercard from upgrade in Offers & Add-ons

£200 Mastercard from upgrade

Sjcrows — Mon, 28 Nov 2022 12:52:57 GMT

Been 5 days and had no texts to advise about my Mastercard seems to be an issue for alot of people, doing an offer and then people not receiving that offer, can someone clarify because seeing everyone saying different things and need some clarity, had zero text from ee since the upgrade and not had any emails/messages come through

Re: £200 Mastercard from upgrade

XRaySpeX — Mon, 28 Nov 2022 13:07:39 GMT

You should get a text to claim this 15 to 30 days after purchase.

Re: £200 Mastercard from upgrade

Sjcrows — Mon, 28 Nov 2022 14:05:44 GMT

Chats and other posts all say different things saying should get a link after 5 days and then you’ll get the £200 card within the 15-30 days.

Lot of confusion and so many advisors saying different things

Re: £200 Mastercard from upgrade

Northerner — Mon, 28 Nov 2022 14:29:09 GMT

Hi @Sjcrows

If you're sent the card that soon then you can cancel but still receive the card. @XRaySpeX is correct.

Thanks

Re: £200 Mastercard from upgrade

XRaySpeX — Mon, 28 Nov 2022 14:40:25 GMT

The link after about 5 days is just to the T&C's of the offer, not for actually claiming it.

Re: £200 Mastercard from upgrade

Sjcrows — Wed, 07 Dec 2022 15:28:27 GMT

It’s been 15 days today for me and haven’t even had the t&cs text for the digital card. After reading the forum this seems to be a common issue for a lot of people

Re: £200 Mastercard from upgrade

Leanne_T — Wed, 07 Dec 2022 15:30:16 GMT

Hi @Sjcrows

The text would go to the lead number on your account.

If you have not had this, please call us on 150 and the team will get this looked into for you.

Leanne.

Re: £200 Mastercard from upgrade

Sjcrows — Tue, 13 Dec 2022 18:12:18 GMT

Have done was told I should’ve received something by now collewgue said he’d emailed a department to raise it with the claims team for the card and I’m still no further forward. And by looking at the community messages I’m not the only one

Re: £200 Mastercard from upgrade

Katie_B — Wed, 14 Dec 2022 07:49:04 GMT

Good morning @Sjcrows.

Please could you confirm when the email was sent?

Speak soon,

Katie.

Re: £200 Mastercard from upgrade

Sjcrows — Wed, 14 Dec 2022 13:47:52 GMT

A week tomorrow. I emailed them at the advice of a twitter rep on ee twitter and Ive heard nothing since, someone Saturday said they would chase it up and again I’ve heard nothing. I’ve got access to all the lines on my account and not one has had the text sent to it and now it has been 21 days since my upgrade and still nothing

Re: £200 Mastercard from upgrade

Katie_B — Wed, 14 Dec 2022 14:11:50 GMT

Hi @Sjcrows.

Thanks for getting back to me.

It can take up to 30 days for the link to be sent.

Please could you confirm what phone you upgraded too and how much data is included in your plan each month?

If you could also confirm if there is any discounts on your line.

Katie 🙂

Re: £200 Mastercard from upgrade

Sjcrows — Wed, 14 Dec 2022 14:19:00 GMT

Google pixel 6a 25gb and the colleague reduced the monthly cost by 10% aas well instead of £41 to £36. He and the manager of the store assured me I’d get the £200 gift card

Re: £200 Mastercard from upgrade

Katie_B — Wed, 14 Dec 2022 14:47:35 GMT

Hi @Sjcrows.

Does this show as a multi line discount within your My EE?

Katie.

Re: £200 Mastercard from upgrade

Sjcrows — Wed, 14 Dec 2022 15:09:36 GMT

No it just says 10% add line discount sorry just all the questions are really confusing

Re: £200 Mastercard from upgrade

Katie_B — Wed, 14 Dec 2022 15:31:15 GMT

Sorry for all the questions @Sjcrows, I would just love to get this resolved for you.

I have checked all eligibility criteria for you and from the information you have provided you are absolutely eligible for the £200 card.

I would recommend trying to call our EE Rewards Claim Team on 0331 630 5412.

Katie 🙂

Re: £200 Mastercard from upgrade

Sjcrows — Wed, 14 Dec 2022 19:25:47 GMT

I’ve tried calling and no one ever answers, really starting to feel like I’m not going to receive my card at all

Re: £200 Mastercard from upgrade

Leanne_T — Thu, 15 Dec 2022 08:02:54 GMT

Hi @Sjcrows

The team will answer when they are available.

You can also call our mobile care team on 150, they will get this looked into further for you.

Leanne.

Re: £200 Mastercard from upgrade

Sjcrows — Thu, 15 Dec 2022 08:44:37 GMT

I have done and still nothings been sorted already spoken to 3 different people and yet I’m still getting no update or even the issue resolved and from the community posts it’s not just me

Re: £200 Mastercard from upgrade

Leanne_T — Thu, 15 Dec 2022 08:47:37 GMT

I am very sorry to hear this @Sjcrows

Please try us again as the community team have no account access to get this investigated.

I hope you get this sorted soon.

Leanne.

Re: £200 Mastercard from upgrade

Sjcrows — Thu, 15 Dec 2022 11:32:13 GMT

Just have today, was told it would go to the lead number before 19th December but I rang the card colleagues as the lead number isn’t mine it’s my wife’s and they have nothing registered with any of the information I have given them.

Absolutely shocked at how this is being handled, was advised the card company were sent my info on the 12th but they don’t have anything on their side as of today 15th. They are escalating it but right now I feel I’m being given the run around as someone is giving false information.