topic Re: Still waiting for £300 Mastercard gift card invite text/email in Offers & Add-ons

Still waiting for £300 Mastercard gift card invite text/email

inforequester — Mon, 12 Dec 2022 11:08:46 GMT

I upgraded my phone back in November (20th) and have yet to receive an invite to claim this. It's been almost 4 weeks since then.

When I contacted EE about this over the phone, they sent me a text with a helpline to call regarding this (0331 630 5412), but after calling, their automated recording informs me that they won't be able to help until I get this text/email. So not really sure what to do about this?

My email/phone details are up to date and I have checked my spam folders. Pretty disappointed as I paid extra to upgrade early too 😞 hope someone can help!

Re: Still waiting for £300 Mastercard gift card invite text/email

Christopher_G — Mon, 12 Dec 2022 14:25:49 GMT

Hi @inforequester

Welcome to the community.

The text message should come 15-30 days after receiving the phone.

Chris

Re: Still waiting for £300 Mastercard gift card invite text/email

inforequester — Tue, 13 Dec 2022 12:02:33 GMT

Hi Chris,

Thank you for the information. I've seen a lot of other folks with similar questions and receiving the same answer you've given me.

However, should the invite text not appear by December 20th, what would be the next step to sort out the problem?

Cheers

Re: Still waiting for £300 Mastercard gift card invite text/email

Christopher_G — Tue, 13 Dec 2022 14:30:39 GMT

You should then speak to our Mobile Care team who will be able to look into it for you, @inforequester.

Chris

Re: Still waiting for £300 Mastercard gift card invite text/email

Sjcrows — Wed, 21 Dec 2022 12:59:19 GMT

I’ve been waiting quite a while too and getting told from EE they’ve sent their details over and so have the card company, I’ve got a manager escalating this but atm after speaking to the colleague at the card company and EE it’s sounding like a lot of customers aren’t going to be getting their cards til either after Xmas or new year

Re: Still waiting for £300 Mastercard gift card invite text/email

JohnDarlo71 — Wed, 21 Dec 2022 18:32:10 GMT

Still a joke though, I never dealt with such an appalling customer services team like this.

I was promised a call back within 24hrs - 30hrs ago still waiting, tempted to complain to the ombudsman service.

Re: Still waiting for £300 Mastercard gift card invite text/email

JohnDarlo71 — Wed, 21 Dec 2022 19:25:03 GMT

Since my upgrade EE have had another £350 + off me, still no sign of my £300 promotion mastercard

Re: Still waiting for £300 Mastercard gift card invite text/email

inforequester — Wed, 21 Dec 2022 22:18:14 GMT

Yeah, I got told to email my proof of purchase to the following to kick start the claim; claims @ eerewardclaim . co . uk (without the spaces)

But yeah, not exactly expecting miracles which is a shame 😞 hope it can get sorted soon if not for Xmas

Re: Still waiting for £300 Mastercard gift card invite text/email

Sjcrows — Wed, 21 Dec 2022 22:47:18 GMT

That email address is useless as no one ever reply’s to it at all

Re: Still waiting for £300 Mastercard gift card invite text/email

Sjcrows — Fri, 23 Dec 2022 10:00:20 GMT

Got my text and card all in one go this morning, I’d recommend going through social media route as the guys and girls in charge of twitter account are spot on for helping, I’ve had help twice and can’t fault them at all.

Re: Still waiting for £300 Mastercard gift card invite text/email

inforequester — Fri, 23 Dec 2022 10:12:40 GMT

Amazing news XD happy for you!

Currently I'm awaiting the claims folk to get my info. I spoke to EE customer service who sent off the Internal Web Escalation for me so fingers crossed I hear something soon. If not, I might need to go down your route 👀