topic Re: Mastercard offer in Offers & Add-ons

Mastercard offer

Re31 — Mon, 21 Nov 2022 13:53:04 GMT

I upgraded last week and in the info Re: the mastercard offer is says "Within 5 working days of purchase, EE will send an SMS with a link to register your details (Full name, email address, delivery address, phone number & URN)" However I have seen posts on this forum stating it is between 15-30 days to be able to claim the card?? Which is right?

Re: Mastercard offer

Leanne_T — Mon, 21 Nov 2022 15:07:10 GMT

Hi @Re31

Thanks for coming here.

When a customer takes out a contract that is eligible for the pre-paid card offer, the lead number on the account will receive a text 1-5 days after purchase.

This text advises that the digital pre-paid card will be sent to them in a text message after the 14 day cooling off period. The customer will then receive a text to claim the card 15-30 days after the contract was initially taken out.

Thanks.

Leanne.

Re: Mastercard offer

Littlefaces — Tue, 22 Nov 2022 07:30:05 GMT

I received my new phone on November 14th but haven't had a txt. Will it go to the new number? It is a gift for my son and won't be activated till Xmas, but I have the main phone on the account.

Re: Mastercard offer

Christopher_G — Tue, 22 Nov 2022 10:20:37 GMT

Hi @Littlefaces

I would suggest speaking to our Mobile Care team so they can check your eligibility. As long as you're eligible, you should receive the message 15-30 days after receiving the phone to the lead number on the account.

Chris

Re: Mastercard offer

dmarsh2k9 — Tue, 22 Nov 2022 19:39:06 GMT

Where can the digital mastercard be spent?

Re: Mastercard offer

James_B — Wed, 23 Nov 2022 08:26:32 GMT

Hi @dmarsh2k9,

Welcome to the EE Community. 🙂

You can use your digital prepaid card online or over the phone, in most places where
Mastercard® is accepted.

James

Re: Mastercard offer

JoJo54321 — Tue, 13 Dec 2022 11:54:36 GMT

I am still waiting!!!!

Should have been here by the 25th november

On the phone to them as i type

Angry after going to EE store 4 times

Lost count how mant times Ive called them too

Re: Mastercard offer

Katie_B — Tue, 13 Dec 2022 13:04:30 GMT

Hello @JoJo54321.

Welcome to the community.

Has the agent you spoke with on the phone been able to look into this for you?

Katie.