topic Re: Inclusive Extras in Offers & Add-ons

Inclusive Extras

RichardP86 — Mon, 12 Dec 2022 13:56:31 GMT

Hi everyone.

UPDATE: I've managed to activate Netflix and Game Pass Ultimate, however BT Sport's isn't showing up in the extras section and I haven't received a text on how to activate.

I just joined EE and the SIM card just arrived. I've gone with the Full Works plan so I get the 3 Inclusive Extras. I can't find anywhere, where I can activate them. I chose the extras online when I ordered the SIM if that helps. I've tried texting 'PICK' to 150 but it just tells me I already have the Inclusive Extras.

Thanks in advance for any help.

Richard.

Re: Inclusive Extras

Christopher_G — Mon, 12 Dec 2022 15:48:26 GMT

Hi @RichardP86

Welcome to the community.

If you have a plan that has three smart benefits, you should be able to choose them in the inclusive extras section of your My EE account.

If it isn't showing up, I'd suggest speaking to our Mobile Care team.

Chris

Re: Inclusive Extras

RichardP86 — Tue, 13 Dec 2022 17:47:37 GMT

Hi Christopher.

They don't have the option to activate them in that section you provided. I had to go to www.ee.co.uk/Netflix to activate them. Like I said in my update, I've now managed to activate Xbox Game Pass Ultimate and Netflix however BT Sport's doesn't show in the list of extras to activate.

Kind Regards,

Richard.

Re: Inclusive Extras

Christopher_G — Tue, 13 Dec 2022 17:52:42 GMT

OK, thanks @RichardP86

I'd recommend speaking to our Mobile Care team so they can look into why the BT Sport option isn't showing for you.

Chris