topic Britbox account creation disabled in Offers & Add-ons

Britbox account creation disabled

Wing13 — Mon, 12 Dec 2022 08:52:46 GMT

Britbox account creation disabled. Any idea why or resolution

Re: Britbox account creation disabled

Leanne_T — Mon, 12 Dec 2022 10:56:30 GMT

Hi @Wing13

Thanks for coming here.

Do you have BritBox showing in your My EE app > add-ons?

When did you complete the registration?

Leanne 🙂

Re: Britbox account creation disabled

ChemicalDave — Sun, 01 Jan 2023 20:31:13 GMT

I am having the exact same problem. I added the swappable benefit yesterday and it is confirmed as added in the EE app. Could there be a problem with account already registered with ITVX ?(the new home of Britbox). I have a free account with ITVx.

David

Re: Britbox account creation disabled

Katie_B — Tue, 03 Jan 2023 08:12:00 GMT

Good morning @ChemicalDave.

Do you a premium ITVx account?

Katie

Re: Britbox account creation disabled

ChemicalDave — Tue, 03 Jan 2023 08:31:52 GMT

Hi

No, I am only registered for the free account.

Thanks,
David

Re: Britbox account creation disabled

Katie_B — Tue, 03 Jan 2023 08:36:56 GMT

Thanks for confirming @ChemicalDave.

I can't see how this would affect you.

If it is a free account are you able to delete the account to see if this resolves the problem?

Should you loose anything saved please do not delete your account.

Katie

Re: Britbox account creation disabled

ToanPlays — Thu, 02 Feb 2023 16:07:20 GMT

Same issue here. I've never signed up before and haven't been using my smart benefit for ages so activated this but it won't let me actually sign up on the website

Re: Britbox account creation disabled

ToanPlays — Thu, 02 Feb 2023 16:15:54 GMT

Re: Britbox account creation disabled

Leanne_T — Thu, 02 Feb 2023 18:54:48 GMT

Hi @ToanPlays

Thanks for coming here.

Do you have Britbox sowing in your My EE app, within add-ons?

Leanne.

Re: Britbox account creation disabled

ToanPlays — Fri, 03 Feb 2023 06:13:56 GMT

yes

Re: Britbox account creation disabled

James_B — Fri, 03 Feb 2023 08:49:41 GMT

Hi @ToanPlays,

Please get in touch with Technical Support so the team can look into this issue for you.

They'll be happy to help. 🙂

James