https://community.ee.co.uk/t5/Offers-Add-ons/Prepaid-Card-second-line/m-p/1208652#M31340 <P>I recently took out a second line on my account for a family member to use on my account. I purchased the s22+, mainly because of the £300 prepaid card. When this didn't arrive after the stated 15 days I contacted EE. After speaking to the complaints team I was advised that I wouldn't receive the prepaid card as I was not eligible due to getting a discount for my second line. This was automatically applied and I assume applies to everyone with a second line. This was not made AT ALL clear when purchasing via the website.</P> Sat, 10 Dec 2022 20:15:27 GMT Mrswoottoon 2022-12-10T20:15:27Z https://community.ee.co.uk/t5/Offers-Add-ons/Prepaid-Card-second-line/m-p/1208652#M31340 <P>I recently took out a second line on my account for a family member to use on my account. I purchased the s22+, mainly because of the £300 prepaid card. When this didn't arrive after the stated 15 days I contacted EE. After speaking to the complaints team I was advised that I wouldn't receive the prepaid card as I was not eligible due to getting a discount for my second line. This was automatically applied and I assume applies to everyone with a second line. This was not made AT ALL clear when purchasing via the website.</P> Sat, 10 Dec 2022 20:15:27 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Prepaid-Card-second-line/m-p/1208652#M31340 Mrswoottoon 2022-12-10T20:15:27Z https://community.ee.co.uk/t5/Offers-Add-ons/Prepaid-Card-second-line/m-p/1208726#M31345 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2087574">@Mrswoottoon</a>.</P> <P>I'm sorry to hear this.</P> <P>Our complaints department are the best team to speak to regarding this if they are currently dealing with your open complaint already.</P> <P>Jon</P> Sun, 11 Dec 2022 09:57:00 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Prepaid-Card-second-line/m-p/1208726#M31345 Jon_K 2022-12-11T09:57:00Z