topic Master card gift card in Offers & Add-ons

Master card gift card

Loo4660 — Sat, 10 Dec 2022 19:51:42 GMT

I have contacted online help twice the second time I was told she had put through my request to get my card to the back office and I would receive the card in the post and didn't need to do anything I would get it in 3-5 days ,that was well over a week ago and still nothing ?? I have several numbers one of which is a mobile WiFi box that does not receive texts so I was assured the info wouldn't be sent there 😔so how come I've heard nothing and received nothing ?

Re: Master card gift card

Loo4660 — Sat, 10 Dec 2022 19:52:47 GMT

Re: Master card gift card

Jon_K — Sun, 11 Dec 2022 09:54:18 GMT

Hi @Loo4660.

I'd recommend getting back in touch with our Customer Care team to check the status of this.

They'll be able to help you get this sorted.

Jon

Re: Master card gift card

Loo4660 — Mon, 12 Dec 2022 06:04:31 GMT

Well spoken to two more people one who was actually rude enough to tell me " it's not rocket science " !! Another who just gave me an email address as clearly nobody has a clue !! Seems like a stalling tactic and im not getting the card . However that is false advertising and illegal !

Re: Master card gift card

Leanne_T — Mon, 12 Dec 2022 09:25:03 GMT

Hi @Loo4660

I'm sorry to hear this.

How long ago did you receive the phone?

Leanne 🙂

Re: Master card gift card

Loo4660 — Mon, 12 Dec 2022 11:30:44 GMT

Nearly a month a go , keep getting conflicting answers one told me they had sorted it and it would be with me in 3 days that was a lie. Absolutely ridiculous!! No acknowledgment of email either

Re: Master card gift card

Leanne_T — Mon, 12 Dec 2022 12:05:12 GMT

Hi @Loo4660

Thanks for coming back to me.

Please give us another call on 150 and the team can get this investigated further for you.

Leanne 🙂