topic Re: Please Help!! in Offers & Add-ons

Please Help!!

Bumblesbee — Mon, 05 Dec 2022 12:30:44 GMT

I have been chasing my pre-paid mastercard link for over 2 weeks now. (I took out the contract on 30th October and was told that I should receive it after 14 days) I have spoken to EE customer services 6 times, EE perks 4 times, sent 4 emails to EE rewards and lodged 3 complaints. I am not getting anywhere and just keep getting passed from pillar to post and my emails are being ignored.

Short of going to Watchdog and trading standards what else can I do? Why is no-one coming back to me or taking responsibility for this?

Re: Please Help!!

Leanne_T — Mon, 05 Dec 2022 14:30:00 GMT

Hi there @Bumblesbee

Thanks for coming here.

Have you received a text message with a link to the terms and conditions at all?

This would have been sent to the lead number on the account.

Leanne.

Re: Please Help!!

Bumblesbee — Fri, 09 Dec 2022 08:14:20 GMT

No I made numerous complaints and spoke to someone on Monday who assured me I would get it. Apparently it was because it was a new contract and I was swapping my number over, even though the pac number was requested from the sales assistant. I'm still waiting for it...I don't understand why it takes so long to send a link!

Re: Please Help!!

Christopher_G — Fri, 09 Dec 2022 10:37:16 GMT

Thanks @Bumblesbee
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

Re: Please Help!!

Koiboi — Fri, 09 Dec 2022 13:06:20 GMT

I am in the same boat is there anything u can do to help

Re: Please Help!!

Christopher_G — Fri, 09 Dec 2022 13:15:19 GMT

Hi @Koiboi

What did you order and when did you order it? I'll try my best to help.

Chris

Re: Please Help!!

Izer88 — Fri, 09 Dec 2022 13:19:40 GMT

Same issue here, no one is responding or giving me answers to why we haven't received it.

Re: Please Help!!

Koiboi — Fri, 09 Dec 2022 13:20:07 GMT

On the 19th of November was a pixel 7 and pixel 7 pro and not heard anything at all

Re: Please Help!!

Christopher_G — Fri, 09 Dec 2022 13:24:28 GMT

Thanks @Koiboi

Eligible customers will receive a text message 15-30 days after receiving their phone.

@Izer88 - If it has been longer for you, I would suggest checking with our Mobile Care team.
Chris