topic Re: Can’t reset EE perks password in Offers & Add-ons

Can’t reset EE perks password

Idil_ — Tue, 15 Nov 2022 22:29:44 GMT

Hi I have been trying active my eve pearks account, but it say my pass work is invalid. I have tried to reset my ee perks password in order to get activate my account and get my discount code. However each time I try, I am not receiving the email and it also hasn't gone into my junk folder.

Please help thanks

Could you please help?

Re: Can’t reset EE perks password

Jon_K — Wed, 16 Nov 2022 09:20:54 GMT

Hi @Idil_

I'll send you a private message on here.

Jon

Re: Can’t reset EE perks password

annabeljd — Wed, 07 Dec 2022 18:46:49 GMT

I am having difficulty resetting my password for my ee perks account asap

Thanks

Re: Can’t reset EE perks password

Christopher_G — Thu, 08 Dec 2022 07:55:05 GMT

Hi @annabeljd

Welcome to the community

What happens when you try to reset the password? Did you check your spam/junk folder?

Chris

Re: Can’t reset EE perks password

annabeljd — Thu, 08 Dec 2022 14:19:10 GMT

Thanks - yes but to no avail. Get an email yo rest but it says it can't
rest ot and to try again - repeatedly!

Re: Can’t reset EE perks password

Christopher_G — Thu, 08 Dec 2022 14:45:36 GMT

Could you try opening the link on a different device or browser please, @annabeljd?

Chris

Re: Can’t reset EE perks password

annabeljd — Thu, 08 Dec 2022 16:06:13 GMT

Hi Have tried that too. No email received. When access ee perks through my ee site it goes to a password reset but keeps telling me that it can't reset my password. Proving v frustrating...

Thanks Annabel

Re: Can’t reset EE perks password

annabeljd — Thu, 08 Dec 2022 16:08:38 GMT

I have reported this via customer services and was told it would be resolved today but the customer service person today said it would take up to 72 hours. Am in a rush to get something sorted and need access to the perks site!

Re: Can’t reset EE perks password

James_B — Thu, 08 Dec 2022 17:59:17 GMT

Hi @annabeljd,

What is the full error message you see when trying to reset your password?

Does it tell you your account has been locked?

James

Re: Can’t reset EE perks password

annabeljd — Thu, 08 Dec 2022 18:31:10 GMT

Previously but think I am out of the 24 hour lock now
Thanks

Re: Can’t reset EE perks password

James_B — Thu, 08 Dec 2022 18:32:48 GMT

What message do you see when you try to reset your password now @annabeljd?

James

Re: Can’t reset EE perks password

annabeljd — Thu, 08 Dec 2022 18:46:10 GMT

Something different happened this time but then a return to the
We were unable to reset your password, please try again.

Re: Can’t reset EE perks password

James_B — Thu, 08 Dec 2022 18:53:10 GMT

Hi @annabeljd,

Have a full 24 hours passed since your account was locked?

James

Re: Can’t reset EE perks password

annabeljd — Thu, 08 Dec 2022 19:18:10 GMT

yes
thank you

I have tried to access the ee perks scheme through my personal account and
independently. When I am asked the address to submit to request to reset my
password I do and then receive a message saying I have been sent an email.
No email has arrived - not one for the several times now that I have tried.
It is not in junk either.
There seems to be a problem with this stage as I am now not getting through
to the reset via my work email address (as opposed to my personal account),
Hope that clarifies.
Thanks for trying!
Annabel

Re: Can’t reset EE perks password

Christopher_G — Fri, 09 Dec 2022 08:16:41 GMT

Hi @annabeljd
I've sent you a private message to get some information from you. Please take a look and get back to me.
Thanks
Chris

Re: Can’t reset EE perks password

Loulou11111 — Fri, 09 Dec 2022 08:54:24 GMT

Morning- I have exactly the same issue! Please kindly advise.

best wishes

Louise

Re: Can’t reset EE perks password

Christopher_G — Fri, 09 Dec 2022 09:12:36 GMT

I've sent you a private message too, @Loulou11111

Chris