topic Re: Pre paid card in Offers & Add-ons

Pre paid card

Michaeldono — Tue, 06 Dec 2022 12:17:02 GMT

Hi there,

I joined EE on 20/11 due to my old service providers service being useless where I live. I picked the Google 7 pro with the £300 pre paid MasterCard. I ported my number over and I'm just wondering if the message I will receive to claim the pre paid card will goto the number first given to me with my EE SIM or to my ported number.

Thanks

Re: Pre paid card

James_B — Tue, 06 Dec 2022 13:43:57 GMT

Hi @Michaeldono,

Welcome to the EE Community. 🙂

Your redemption text will go to the number you transferred to EE.

Hope this helps.

James

Re: Pre paid card

Michaeldono — Tue, 06 Dec 2022 13:50:57 GMT

Hi @James_B ,

Thank you for your answer.

If I don't receive a message say from day 20, like I have been told by digital care team, who should I contact.

Thanks

Mike

Re: Pre paid card

James_B — Tue, 06 Dec 2022 13:59:51 GMT

Hi @Michaeldono,

Redemption texts are sent 15-30 days after receiving your phone. If you don't receive it within these timescales, please get in touch with Customer Care.

Thanks 🙂

James

Re: Pre paid card

Michaeldono — Tue, 06 Dec 2022 14:05:22 GMT

Thanks @James_B 👍

Re: Pre paid card

James_B — Tue, 06 Dec 2022 14:28:54 GMT

No problem @Michaeldono 🙂

James