topic Family And Friends Not WorkinG in Offers & Add-ons

Family And Friends Not WorkinG

H_Alam3 — Sat, 03 Dec 2022 19:22:16 GMT

I've been given a F&F Code to use. I am eligible to upgrade and meet all requirements for it to work. It has not been working and need urgent support. Please help me as soon as possible

Re: Family And Friends Not WorkinG

Christopher_G — Sun, 04 Dec 2022 09:01:39 GMT

Hi @H_Alam3

Could you try all of these steps, paying close attention to step 4 please? I've had feedback from a user that that one definitely helped.

1. Make sure you're accepting 'all cookies' if prompted when using ee.co.uk otherwise the voucher codes will fail.
2. Delete cache and cookies from your browser.
3. Try typing the voucher code, rather than using copy/paste.
4. If you've previously entered the voucher and clicked 'Back' on the browser, the next time you enter the voucher again it fails. If you enter a random word in the voucher field/box, delete it and then try adding the voucher code again it should work.
5. Make sure you have not selected a 'Good as New' deal, these are not eligible.
6. Have you selected a special deal, such as a 'Trade In' deal? try selecting another phone or plan to see if the code then works.
7. Vouchers only work on handset and SIMO, they will not work on other products such as tablets and watches etc.
8. Try using an alternative internet browser to access ee.co.uk like Firefox.

Thanks

Chris

Re: Family And Friends Not WorkinG

mikeyplum — Wed, 14 Dec 2022 12:16:47 GMT

So I managed to get my F&F code working, in an unconventional way. After waiting until I was completely out of commitment, I tried again and I got the same message "This code is not valid for your selected product... blah blah" no matter what handset/plan combo I selected (and there were many I tried).

In the end, I tried:

Chrome
Chrome Incognito
Edge
Edge after clearing cookies
Edge Private Mode

All the above resulted in the same error.

What worked was:

Enter the code, press enter, receive error "This code is not valid for your selected product..."
Change the last character of the code to something random, so the code is then incorrect.
Press enter. Receive error "Code is invalid"
Change the last character of the code to the correct character, so that the code is then correct.
Press Enter
The code then worked.

Not sure if this will work for you, but it worked for me.

Good luck!