topic Re: Oppo cashback in Offers & Add-ons

Oppo cashback

Rwilkes28 — Sat, 03 Dec 2022 03:42:10 GMT

Hi I recently upgraded to an OPPO phone and claimed cashback. This was almost two months ago and I still haven't received the cashback. I have spoken to OPPO 3 times and they said that they are waiting for EE to confirm the purchase. Please can you tell me where to go from here and I'm going around in circles

Re: Oppo cashback

Leanne_T — Sat, 03 Dec 2022 07:49:49 GMT

Hi @Rwilkes28

Thanks for coming here.

Have you spoken to Oppo by calling 0203 096 0181?

Leanne.

Re: Oppo cashback

Gavo84 — Thu, 08 Dec 2022 10:38:20 GMT

I'm having exactly the same problem and oppo are saying it's down to the big bosses at EE and agents can't process this information I've been waiting nearly 6 weeks for a process I was told takes 21 days. No one seems to know anything or helps

Re: Oppo cashback

Gavo84 — Thu, 08 Dec 2022 10:39:37 GMT

I have spoken to oppo countless times they are saying the fault lies with EE. As ee have not sent the information over which is needed to complete the claim

Re: Oppo cashback

James_B — Thu, 08 Dec 2022 11:08:47 GMT

Hi @Gavo84,

Welcome to the EE Community. 🙂

Which phone did you purchase and when?

What information are Oppo waiting for?

Have you provided them with your proof of purchase?

James

Re: Oppo cashback

Gavo84 — Thu, 08 Dec 2022 11:25:38 GMT

I got 2 oppo X5 lite phones guy in-store at EE helped me do the claims £50 cash back for each phone proof of receipt was sent with claim. I had the email saying 21 days to verify. But since then nothing I have contacted oppo they are saying they have verified the claim they are just waiting for EE to verify purchase saying ee are very slow with this. They are saying once EE have sent this information they can pay out the cash back claim.

Re: Oppo cashback

Gavo84 — Thu, 08 Dec 2022 11:26:24 GMT

My phones were purchased on 03/11/22

Re: Oppo cashback

James_B — Thu, 08 Dec 2022 13:30:59 GMT

Hi @Gavo84,

A member of our promotions team is looking into this for you now.

I'll get back to you as soon as I have an update.

Thanks

James