topic Re: NHS Discount in Offers & Add-ons

NHS Discount

johntypop — Fri, 02 Dec 2022 18:27:33 GMT

I am due an upgrade and want to switch to sim only. I currently have NHS discount and want to make sure this is on my new contract but I cannot use a new NHS discount code from the portal in the basket... any advice - there is no people on the online chat to help

Re: NHS Discount

Northerner — Fri, 02 Dec 2022 18:38:32 GMT

Hi @johntypop

You can have only one discount active on and deal. If the SIM only plan is already discounted, or on promotion then your NHS discount won't work.

Thanks

Re: NHS Discount

XRaySpeX — Fri, 02 Dec 2022 19:32:44 GMT

On the "Extras" page near the bottom during checkout for a new or upgraded contract, enter it under the prompt "Got a gift voucher?" .

Re: NHS Discount

jdmac789 — Fri, 21 Jun 2024 12:20:04 GMT

I have this very question today - did you eber get a clear answer? I want to upgrade online but don't want to lose the NHS discount I currently have.

Re: NHS Discount

Katie_B — Fri, 21 Jun 2024 12:49:20 GMT

Hello @jdmac789.

What error are you seeing when trying to use your discount code?

Katie