topic Re: £300 mastercard offer in Offers & Add-ons

£300 mastercard offer

Jennydicko — Thu, 01 Dec 2022 17:40:52 GMT

I upgraded my phone to get the £300 Mastercard offer. I got the original text put my details in. I am way past the point of 15days and still nothing. I try calling one number which states open until 6, but when I ring at 5.15 they say we are now closed. What is that about. I tried another number and they said the department you need is open 9-5 mon-fri. Emailed twice and nothing I work full time how am I meant to get anywhere. Its a complete joke

Re: £300 mastercard offer

Leanne_T — Fri, 02 Dec 2022 08:11:41 GMT

Hi @Jennydicko

Thanks for coming here.

Did you get the text to claim for the card?

If so, have you checked your emails junk/spam folder?

Leanne 🙂

Re: £300 mastercard offer

Leanne_T — Fri, 02 Dec 2022 08:12:37 GMT

I hope this is sorted soon for you @JohnDarlo71

Leanne.

Re: £300 mastercard offer

Jennydicko — Fri, 02 Dec 2022 12:11:05 GMT

Yeh got original text, no email in any folder. I have today received an email with a new code but when I try log in it asks for a long card number which I don't know have

Re: £300 mastercard offer

Leanne_T — Fri, 02 Dec 2022 12:21:39 GMT

I see @Jennydicko

Please give us a call on 150 and the team will get this looked into for you.

Leanne.

Re: £300 mastercard offer

JohnDarlo71 — Fri, 02 Dec 2022 18:46:04 GMT

Still chasing the £300, it is getting beyond a joke.

I've been promised the 13th of December, I'm sorry to say i'm getting sick of the lies and excuses.

I've got 4 mobile phone contracts and 3 watch contracts and I pay EE over £280 a month every month and getting no where over a £300 promised payment when I upgraded 1 of the 4 phones.

I've had 4 or 5 contracts with EE for over 10+ years

If this continues I'll move all contracts over to another company And EE will lose the out on.

I need to solid confirmation that this issue is sorted ASAP.

Regards xxxx xxxxxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: £300 mastercard offer

Leanne_T — Sat, 03 Dec 2022 07:00:13 GMT

Hi @JohnDarlo71

I'm really sorry to hear this.

Please call us again on 150 and the team will be able to provide an update on the offer for you.

Thanks.

Leanne.

Re: £300 mastercard offer

Leanne_T — Tue, 06 Dec 2022 14:00:08 GMT

Hi @Jennydicko

Which phone did you upgrade to and plan?

Leanne.