topic Re: Advent calendar link in Offers & Add-ons

Advent calendar link

Lorraine164 — Wed, 30 Nov 2022 23:23:49 GMT

Hi all, when and how is the link for the advent calendar sent? Upon on signing up for it, it stated I would receive it on the 1st of December but had nothing

Thanks

Re: Advent calendar link

Lorraine164 — Wed, 30 Nov 2022 23:14:28 GMT

How are the links sent as I’ve not received mine?

Re: Advent calendar link

James_B — Thu, 01 Dec 2022 08:42:19 GMT

Hi @Lorraine164,

Welcome to the EE Community. 🙂

You'll receive it via text or email, depending on your contact preferences.

James

Re: Advent calendar link

Markstevens100 — Thu, 01 Dec 2022 14:26:17 GMT

I opted in and have not received anything via text or email

i have just checked and I am confirmed in the draw but no text or email

Please advise

Re: Advent calendar link

James_B — Thu, 01 Dec 2022 14:31:58 GMT

Hi @Markstevens100,

If you haven't received a message before the end of the day, please get in touch with Customer Care so a member of the team can help.

Thanks

James

Re: Advent calendar link

Hayleycfb — Thu, 01 Dec 2022 14:35:42 GMT

I've also received nothing

Re: Advent calendar link

James_B — Thu, 01 Dec 2022 14:51:01 GMT

Hi @Hayleycfb,

You should receive your message today. If you haven't received anything by the end of the day, please get in touch with Customer Care.

James

Re: Advent calendar link

sj301188 — Thu, 01 Dec 2022 15:03:38 GMT

I still haven't recieved my link either.

As suggested, will wait until the end of the day.

Re: Advent calendar link

354- — Thu, 01 Dec 2022 15:42:13 GMT

I also signed up for the advent calendar promotion via the My EE app, in the Rewards section; registered and authenticated with the one time password. Be more patient I guess.🎲

Re: Advent calendar link

Gemma_G — Thu, 01 Dec 2022 16:04:13 GMT

Hi All, I hadn’t received the link either so I contacted EE on 150, they said they didn’t know what I meant and had never heard about the Advent Calendar? Where do we go from here?
Thanks

Re: Advent calendar link

sj301188 — Thu, 01 Dec 2022 16:09:05 GMT

That's a bit concerning.

@James_B please advise.

Re: Advent calendar link

Jon_K — Thu, 01 Dec 2022 16:52:33 GMT

Hi @Gemma_G.

I'm sorry to hear this, it's not what we expect to happen.

I'd recommend getting back in touch at a convenient time.

Jon

Re: Advent calendar link

charthomas12 — Thu, 01 Dec 2022 18:41:21 GMT

I've received mine via text today but the link doesn't work!

Re: Advent calendar link

Shieldsyi1 — Thu, 01 Dec 2022 18:49:18 GMT

I recieved my email today with a link and the link comes up with its no longer available?

Re: Advent calendar link

Jon_K — Thu, 01 Dec 2022 18:50:45 GMT

Hi all,

If the link doesn't work, I'd recommend getting in touch with our Customer Care team.

Jon

Re: Advent calendar link

Gareth43 — Thu, 01 Dec 2022 19:18:42 GMT

Mine worked perfectly

Re: Advent calendar link

BumbleBeetobe — Fri, 02 Dec 2022 08:40:57 GMT

Hey, I don't have anything about the advent calendar in the rewards part, is it too late now? Thanks

Re: Advent calendar link

James_B — Fri, 02 Dec 2022 08:45:47 GMT

Hi @BumbleBeetobe,

Sorry, registration for this promotion ended on 14 November 2022.

Thanks

James

Re: Advent calendar link

chistery — Fri, 02 Dec 2022 10:00:51 GMT

Signed up and received nothing, what did I miss?

Re: Advent calendar link

James_B — Fri, 02 Dec 2022 10:34:51 GMT

I've sent you a PM @chistery 🙂

James