topic Re: Xbox gamepass in Offers & Add-ons

Xbox gamepass

jmwtac — Fri, 25 Nov 2022 06:50:26 GMT

I have gamepass as a benefit. I cannot get code to redeem etc please help

Re: Xbox gamepass

Leanne_T — Sat, 26 Nov 2022 08:13:08 GMT

Hi @jmwtac

Thanks for coming here.

Can you text Xbox to 150, do you get a link in the reply to set this up?

Leanne.

Re: Xbox gamepass

Glenn93 — Sat, 26 Nov 2022 00:47:13 GMT

You should get a text with a link within a few days of order. Follow the steps, if you don’t have an Xbox account make one and use this email. I did have issues getting verified though when using safari. I recommend using chrome.

If you haven’t received the link call ee who can send link. It may be worth giving them a call as they can check your account to ensure the order is applied correctly.

Re: Xbox gamepass

mwvickers — Thu, 01 Dec 2022 09:45:12 GMT

I was promised xbox pass as part of my new agreement with EE broadband. How do I activate this? I've not received anything. My phone is no longer with EE.

Re: Xbox gamepass

James_B — Thu, 01 Dec 2022 10:12:54 GMT

Hi @mwvickers,

Welcome to the EE Community. 🙂

Do you have any other products with EE?

The Game Pass Ultimate offer is only available to EE Pay Monthly Mobile handset, SIM and Tablet customers taking or upgrading to an eligible EE Broadband plan on a new 24 month minimum term contract.

James

Re: Xbox gamepass

mwvickers — Thu, 01 Dec 2022 10:39:13 GMT

I had mobile for 2 years and NEVER received xbox pass despite it being offered. I recently switch mobile provider but at same time EE updated my broadband deal and she said I would be offered xbox pass. Can you check your records for my account please?

Re: Xbox gamepass

James_B — Thu, 01 Dec 2022 10:46:55 GMT

Hi @mwvickers,

Sorry, we can't access your account via the community.

To be eligible for the offer, you needed to be an existing mobile customer who is taking a new broadband plan or upgrading to a new one.

The Game Pass Ultimate subscription is provisioned via your mobile account, so if you switched providers, it wouldn't be possible to setup your subscription.

If this wasn't made clear when you renewed your broadband, please get in touch with Customer Care.

Thanks

James

Re: Xbox gamepass

mwvickers — Thu, 01 Dec 2022 10:51:20 GMT

Looks like I was missing sold something yet again by EE.

Looks like I will be cancelling my EE broadband at earliest opportunity.

I upgraded my broadband but I guess I get 2 weeks to cancel?

That link you sent is pointless I just want to speak to a human

Re: Xbox gamepass

James_B — Thu, 01 Dec 2022 10:59:00 GMT

Hi @mwvickers,

You can call our Broadband Team on 0800 079 8586.

Hope this helps.

James