topic Re: Pre paid card in Offers & Add-ons

Pre paid card

Ffionceridwen — Wed, 02 Nov 2022 19:24:26 GMT

I recently upgraded for Google pixel 7 under the X-mass offer including a pre paid card worth £200 I have received my new phone but heard nothing of the prepaid card. How do I redeem/receive the pre paid card?

Re: Pre paid card

Alishiaj88 — Thu, 03 Nov 2022 08:06:15 GMT

I was told in the EE shop that I would receive a text message in around 14 days with a code to redeem the pre paid card.

Re: Pre paid card

rachysharp7 — Fri, 04 Nov 2022 09:33:39 GMT

Did you get any solutions to this ? As I've just done the same my phone should come today. And it states I should get a £200 pre paid card (which I believe is electronic) ??

Re: Pre paid card

Alishiaj88 — Fri, 04 Nov 2022 11:08:15 GMT

Yes this will be electronic. It could be less than 14 days. If it runs over I'd give them a call. I'll confirm when I get mine 🙂

Re: Pre paid card

Jules0301 — Wed, 16 Nov 2022 10:20:00 GMT

I ordered the Samsung s22 and got it delivered on the 31st October. Its been 16 days now and I have not received the text link with the redemption link on it. Can anyone help

Re: Pre paid card

James_B — Wed, 16 Nov 2022 10:25:52 GMT

Hi @Jules0301,

Welcome to the EE Community. 🙂

You should receive your redemption very soon. They are sent out after the 15th day, and no longer than 30 days.

James

Re: Pre paid card

Adam916 — Fri, 18 Nov 2022 15:59:17 GMT

Hi did you receive the pre paid card?

Re: Pre paid card

Jules0301 — Fri, 18 Nov 2022 16:09:38 GMT

No not yet, I got in touch with someone on facebook who have sent it off to be investigated.

Re: Pre paid card

eeyoreab — Fri, 18 Nov 2022 16:38:21 GMT

Hi,

Have you received the text / code yet??

I received my phone on 2nd Nov, but yet to receive a code for the prepaid card. Just wondering if anyone has received there's yet??

Re: Pre paid card

Jules0301 — Fri, 18 Nov 2022 16:47:35 GMT

Not at the moment,, I haven't anyway and have been waiting 18 days, I have been in touch with EE via the Web page,, if you send them a message they are quick to respond and will get in touch, I am going to give them until the 1st December which will be the 30 days from receiving my order. They can send a webform off to another team, the turn around time is three working days I was advised.

Re: Pre paid card

eeyoreab — Fri, 18 Nov 2022 23:15:15 GMT

Many Thanks for the info.

I contacted them online and they said its after 30 days not 15. Not sure
they know what's going on!!
Will wait and see what happens!

Re: Pre paid card

WS1995 — Sat, 19 Nov 2022 03:44:27 GMT

You should receive it 15 days AFTER you receive your phone, as that is when your 14 day "cooling off" period starts, a cooling off period applies to online orders as under UK law it is "distance selling" as it is not a "face to face" sale, and thus the buyer has to be given time to use the product and assess whether it suits their needs.. hence the "cooling off period".

They won't give them out before 15 days as otherwise you could redeem the pre-paid card and then cancel your contract within the 14 day cooling off period and EE would lose out. Hence why it's usually issued on day 15 after you receive your device (not when you order it).

Re: Pre paid card

Jenks24 — Tue, 29 Nov 2022 21:38:41 GMT

I am 27 days since getting the phone and still nothing. I have tried to chat via the app but I don't seem to be getting anywhere

Re: Pre paid card

Jules0301 — Tue, 29 Nov 2022 21:45:50 GMT

If its more than 15 days after your upgrade or new connection then I would advise you to call 150 or go to the ee page on Facebook and send a message as they can escalate it for you to get it sorted.

Re: Pre paid card

Jules0301 — Tue, 29 Nov 2022 21:46:44 GMT

If its more than 15 days after your upgrade or new connection then I would advise you to call 150 or go to the ee page on Facebook and send a message as they can escalate it for you to get it sorted. You should receive it before the 30 days, if you haven't heard anything get in touch

Re: Pre paid card

Jules0301 — Tue, 29 Nov 2022 21:47:56 GMT

I have had the same issue, day 30 for me tomorrow and mine has been escalated as I was missed off the list. Quickest option would be the Facebook page and then send a message, one of the social media teams will get it sorted for you

Re: Pre paid card

Jules0301 — Tue, 29 Nov 2022 21:57:27 GMT

You can contact the rewards team on ‪0331 630 5412‬ and they should be able to help.

Re: Pre paid card

Jenks24 — Wed, 30 Nov 2022 15:19:45 GMT

they do not answer the phone, very frustrating

Re: Pre paid card

coconutmallcop — Wed, 30 Nov 2022 18:23:34 GMT

I've claimed my card, and am waiting to receive it. Does anyone know if it's all sent to you digitally, or is anything important (like a physical card or activation details) posted to you? I just moved house and accidentally put in my old address, which is a long way from where I live now!

Re: Pre paid card

Jules0301 — Wed, 30 Nov 2022 18:29:12 GMT

It gets sent to you via a set up email, received mine yesterday, to the wrong number though which has been a head ache to be honest. It will ask you to input your address details to verify you, quite a simple set up once you have received the confirmation