topic Re: Prepaid mastercard in Offers & Add-ons

Prepaid mastercard

Millzi — Wed, 16 Nov 2022 18:04:52 GMT

Can I spend my prepaid ee mastercard in store

Re: Prepaid mastercard

XRaySpeX — Wed, 16 Nov 2022 18:36:07 GMT

No, they can only be used for card-not-present transactions, i.e., online or over the phone, at merchants who accept Mastercard.

Re: Prepaid mastercard

Julier493 — Tue, 22 Nov 2022 20:49:04 GMT

Yes you can I've used mine in store

Re: Prepaid mastercard

XRaySpeX — Tue, 22 Nov 2022 20:53:14 GMT

@Julier493 : You have a physical credit card?

Re: Prepaid mastercard

Julier493 — Wed, 23 Nov 2022 08:13:13 GMT

Yes I have, haven't you

Re: Prepaid mastercard

XRaySpeX — Wed, 23 Nov 2022 12:10:35 GMT

No, I just thought they were sending out digital cards.

Re: Prepaid mastercard

Onge — Sun, 27 Nov 2022 13:18:25 GMT

Everywhere I put my Mastercard details In it doesn't work...asda ...argos...?? Can anyone help

Re: Prepaid mastercard

Julier493 — Sun, 27 Nov 2022 13:36:53 GMT

Have you activated it x

Re: Prepaid mastercard

Greghj1992 — Mon, 28 Nov 2022 14:44:25 GMT

I haven't yet recieved a text to claim my card and I took the contract out 3 weeks ago,

has anybody had a similar issue?

Re: Prepaid mastercard

James_B — Mon, 28 Nov 2022 15:30:47 GMT

Hi @Greghj1992,

Welcome to the EE Community. 🙂

You should receive your redemption text soon. The texts are sent out 15-30 days after you receive your phone.

James

Re: Prepaid mastercard

Ade4dav — Mon, 12 Dec 2022 12:22:20 GMT

I have still not received the link to get my £300 card had my contract since the 8th of november

Re: Prepaid mastercard

Leanne_T — Mon, 12 Dec 2022 14:27:21 GMT

Hi @Ade4dav

Thanks for coming here.

Please call us on 150 and the team will get this looked into for you.

Leanne 🙂

Re: Prepaid mastercard

Ade4dav — Mon, 12 Dec 2022 14:43:38 GMT

Hi Leanne I already have several times now I'm playing tennis with the card services team. Every time I send them what they want they then send me another email with something else they want. I feel its dragging & I just want the money for Xmas things.

Re: Prepaid mastercard

Leanne_T — Mon, 12 Dec 2022 14:57:32 GMT

Hi @Ade4dav

Did you speak to our mobile care team or another department?

What have they asked you to provide?

Leanne.

Re: Prepaid mastercard

Ade4dav — Mon, 12 Dec 2022 15:07:49 GMT

The gentleman the last time I spoke to on 150 care team I believe said he would fill a form in on my behalf & they should contact me card services. They have but every time they ask for things I send them what they want then it's another 3 days before they reply. I got another 1 today wanting order date, type of phone my mobile number for the 3rd time etc I just feel I'm being fobbed off.

Re: Prepaid mastercard

Leanne_T — Mon, 12 Dec 2022 15:22:30 GMT

I'm really sorry to hear this @Ade4dav

Have you tried calling the rewards team on 0331 630 5412?

Leanne.

Re: Prepaid mastercard

Ade4dav — Mon, 12 Dec 2022 16:20:10 GMT

Yes but they cannot help you unless you have had the link

Re: Prepaid mastercard

Julier493 — Mon, 12 Dec 2022 16:27:26 GMT

Get in touch with EE and get them to look into it for you

Re: Prepaid mastercard

JersP — Mon, 16 Jan 2023 13:34:52 GMT

I have an EE prepaid digital Mastercard which I have been using for online purchases. Where can I find the current balance?

Re: Prepaid mastercard

XRaySpeX — Mon, 16 Jan 2023 14:03:31 GMT

@JersP : By logging into the PureCard a/c that you registered when you activated the card.