topic EE Perks - unable to verify details or reset password in Offers & Add-ons

EE Perks - unable to verify details or reset password

hmunro — Mon, 28 Nov 2022 12:07:01 GMT

I received an email last week to verify my identity as it was 2 years since EE perks was setup, I can't login as it doesn't recognise my password and it won't let me reset password either
I have tried again this morning to be told the account is locked for 24hours as I've tried too many times...

please advise?

Re: EE Perks - unable to verify details or reset password

hmunro — Mon, 28 Nov 2022 12:09:13 GMT

please advise?

Re: EE Perks - unable to verify details or reset password

Leanne_T — Mon, 28 Nov 2022 14:57:48 GMT

Hi @hmunro

Thanks for coming here.

Are you using your work email to log in?

Have you checked your junk/spam folder for the email?

Leanne.

Re: EE Perks - unable to verify details or reset password

hmunro — Mon, 28 Nov 2022 17:34:15 GMT

hi Leanne
yes trying to use my work email and I thought I had password but it doesn't
like it so I thought I'd reset the password. I'm getting the email ok with
the password reset link, but when I try to reset it I'm getting a message
saying unable to reset your password please try later. I've been trying
since I got the original email on Friday
--
Helen Munro

Re: EE Perks - unable to verify details or reset password

Leanne_T — Tue, 29 Nov 2022 08:13:46 GMT

Have you checked what the password needs to be and also this is not the same as your last password? @hmunro

Leanne.

Re: EE Perks - unable to verify details or reset password

hmunro — Tue, 29 Nov 2022 08:22:15 GMT

Leanne it gets all the green passes so it meets the requirements, I am
pretty sure it's not the same as my last one though I can't remember it
hence the reason I'm trying to reset it - but I have tried a completely new
password which I know it won't be as I've just thought of it...
I am using my work email address which is not this one
--
Helen Munro

Re: EE Perks - unable to verify details or reset password

Leanne_T — Tue, 29 Nov 2022 08:24:25 GMT

Perfect thanks @hmunro

I have sent you a private message on here for some details.

Leanne.