topic Re: £300 Gift Card in Offers & Add-ons

£300 Gift Card

Melscud76 — Sun, 27 Nov 2022 21:22:31 GMT

My contract started with EE on 6th November, I still have not received any details of the £300 gift card.

I have sent several emails, no response, tried to phone constantly on hold, been on the chat they keep telling me they can help and they give me the phone number and email address even though I keep telling no response ..

I wish I'd stayed with O2 , come Kevin Bacon get your finger out?

Re: £300 Gift Card

Melscud76 — Sun, 27 Nov 2022 15:50:12 GMT

I'm the same not received anything .. how your received yours now . I purchased my phone 6th nov

Re: £300 Gift Card

XRaySpeX — Sun, 27 Nov 2022 22:54:12 GMT

You should receive a text to claim this between 15 and 30 days after purchase.

Re: £300 Gift Card

Katie_B — Mon, 28 Nov 2022 07:59:10 GMT

Good morning @Melscud76.

Do you have any other lines on your account? the text goes to the lead line.

What plan did you choose?

If you could also let us know what device, you went for that would super helpful.

Speak soon,

Katie 🙂

Re: £300 Gift Card

Melscud76 — Thu, 01 Dec 2022 20:45:40 GMT

No other numbers on the account, I have tried emailing and phoning it's ridiculous .

I was with 02 for 15 years moved to EE because of the gift card offer .. very frustrating when you can't speak to anyone now approaching 30 days since my device 😡

Re: £300 Gift Card

Melscud76 — Thu, 01 Dec 2022 20:46:18 GMT

S22

Re: £300 Gift Card

James_B — Fri, 02 Dec 2022 08:07:27 GMT

Hi @Melscud76,

I've sent you a private message. Please check your inbox and get back to me when you can.

Thanks

James