topic Re: Friends and family code not being accepted in Offers & Add-ons

Friends and family code not being accepted

Juliekw02 — Tue, 22 Nov 2022 09:47:52 GMT

I am trying to upgrade using my F&F code but it won’t accept it online. I called 150 they can’t apply the code over the phone. I’ve reset cookies and tried a different device but still doesn’t work. I generated a new code to see if it was a blip with the code but the other code isn’t accepted either. The telephone adviser said to speak on the chat function online but I’ve found there is no chat function? Who do I contact to get this resolved?

Re: Friends and family code not being accepted

Leanne_T — Tue, 22 Nov 2022 11:56:51 GMT

Hi @Juliekw02

Thanks for coming here.

I have replied to your private message.

Leanne.

Re: Friends and family code not being accepted

Neenas — Thu, 24 Nov 2022 18:41:13 GMT

I have the same issue and had the same response from the telephone call. Did you get this resolved?

Re: Friends and family code not being accepted

Christopher_G — Thu, 24 Nov 2022 18:54:00 GMT

Hi @Neenas

Could you try all of these steps, paying close attention to step 4 please? I've had feedback from a user that that one definitely helped.

1. Make sure you're accepting 'all cookies' if prompted when using ee.co.uk otherwise the voucher codes will fail.
2. Delete cache and cookies from your browser.
3. Try typing the voucher code, rather than using copy/paste.
4. If you've previously entered the voucher and clicked 'Back' on the browser, the next time you enter the voucher again it fails. If you enter a random word in the voucher field/box, delete it and then try adding the voucher code again it should work.
5. Make sure you have not selected a 'Good as New' deal, these are not eligible.
6. Have you selected a special deal, such as a 'Trade In' deal? try selecting another phone or plan to see if the code then works.
7. Vouchers only work on handset and SIMO, they will not work on other products such as tablets and watches etc.
8. Try using an alternative internet browser to access ee.co.uk like Firefox.

Thanks

Chris