topic Re: Mastercard offer in Offers & Add-ons

Mastercard offer

Eeen — Thu, 24 Nov 2022 12:54:39 GMT

Is anyone else being given the run around when trying to claim their pre-paid MasterCard?

I have been told on 3 separate occasions to wait 2-3 days for it to be sent over and nothing has happened. This was after the 15 day waiting period.

When I managed to talk to the company handing out the cards they had no record of me.

I'm looking to find out if this is a widespread problem or just one off incompetence.

Re: Mastercard offer

Christopher_G — Thu, 24 Nov 2022 14:54:28 GMT

Hi @Eeen

Welcome to the community.

The message is usually sent out on the 15th day to the lead number on the account. Is it possible it's been sent to a different number on your account?

Chris

Re: Mastercard offer

Eeen — Thu, 24 Nov 2022 15:12:39 GMT

Hi Chris,

No, only one number on the account and I mentioned I've spoken to the partner who is distributing the cards and the have said they have received no information from EE.

Thanks,

Iain

Re: Mastercard offer

Christopher_G — Thu, 24 Nov 2022 15:19:49 GMT

OK, thanks @Eeen.

If you speak to our Mobile Care team on 150, they will be able to check you're on an eligible plan. Providing you're eligible, tell them they need to fill in a 'web form' to get the message sent out. They'll know what you mean.

Chris

Re: Mastercard offer

GSudbury1981 — Mon, 23 Jan 2023 20:10:56 GMT

I had an upgrade on my account back in November 2022. It was the Google Pixel 6a, which came with a prepaid Mastercard vale of £250. And a text message with a link was meant to be sent to either my son's phone (one that was upgraded) or my mobile. We waited and waited...at the start of Jan I noticed my bill was higher than usual. So I had called 150. I made an error when purchasing the upgrade online which gave me an additional line. What! I didn't read that anywhere in the process that was going to happen so ok, the chap sorted that but alas a promised link was never sent starting to believe this doesn't exist and would like to be had at Christmas. Dissatisfied with the lies customers are subject to and false advertising.

Re: Mastercard offer

Leanne_T — Tue, 24 Jan 2023 07:42:31 GMT

Hi there @GSudbury1981

Thanks for coming here.

Please give us a call on 150 and our mobile care team will check your account and get this looked into further.

Let us know how you get on.

Leanne.