topic Re: 24 days since taking out contract eligible for £300 pre paid card in Offers & Add-ons

24 days since taking out contract eligible for £300 pre paid card

Htommerz — Wed, 23 Nov 2022 20:02:13 GMT

I took a qualifying contract out (pixel 7 pro 25gb) to receive a £300 pre-paid gift card.

I have spoken to the customer service department and the rewards team who passed my details onto accounts. When can I expect the details for the pre-paid card? It has been 24 days since the contract started.

Thanks!

Hannah

Re: 24 days since taking out contract eligible for £300 pre paid card

XRaySpeX — Wed, 23 Nov 2022 21:15:04 GMT

@Htommerz : You should receive a text to claim this between 15 and 30 days after purchase.

Re: 24 days since taking out contract eligible for £300 pre paid card

Leanne_T — Thu, 24 Nov 2022 08:09:48 GMT

Hi @Htommerz

Thanks for coming to the community.

The link to claim will be sent to the lead number on your account, do you have any other numbers this may have been sent to?

Have you had the text for the terms and conditions?

Leanne 🙂

Re: 24 days since taking out contract eligible for £300 pre paid card

Htommerz — Thu, 24 Nov 2022 08:31:38 GMT

Hello there.

My number is the only number on the account.

I haven't recieved a text about terms and conidtions either.

Hannah

Re: 24 days since taking out contract eligible for £300 pre paid card

Leanne_T — Thu, 24 Nov 2022 08:34:20 GMT

Thanks for coming back to me @Htommerz

I have sent you a private message for some details.

Leanne.