topic Re: Nreal in Offers & Add-ons

Nreal

Grodriguez — Wed, 16 Nov 2022 21:16:27 GMT

Hey guys,

I want to buy nreals and I just signed up as a community member. It wont allow me to purchase. Am I doing anything wrong?

Re: Nreal

XRaySpeX — Wed, 16 Nov 2022 21:22:33 GMT

Do you already have a mobile phone contract with EE? You cannot buy an accessory online unless you already have a mobile phone contract from EE. You are expected to pay for it along with your existing EE mobile plan.

You can however order these from any EE Store & if they don't stock them they will order them in from another store that does.

Re: Nreal

Grodriguez — Wed, 16 Nov 2022 21:30:13 GMT

Amazing! Thanks for the clarification!

Re: Nreal

XRaySpeX — Thu, 17 Nov 2022 11:00:14 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Tell the store to order them via their Sales Plus system.

Re: Nreal

Bobly2001 — Sat, 19 Nov 2022 12:06:28 GMT

Hello. I have also been trying to buy these. Every store I have spoken to says that I can't buy them unless I have an ee contract (phone or bb). I asked if I could buy them in store, and they all said no. Not without a contract. Please help!

Re: Nreal

James_B — Sat, 19 Nov 2022 12:09:41 GMT

Hi @Bobly2001,

Welcome to the EE Community. 🙂

Any of our retail stores can place an order via their sales plus system.

Hope this helps.

James

Re: Nreal

Bobly2001 — Mon, 21 Nov 2022 21:44:28 GMT

Hi James.

Thanks for the reply. When I speak to the stores they all say they cannot order it in so that I can pay for it outright. They all say it has to be added to a contract, even when I mention the sales plus system!

Do you have any advice?

Many thanks

Re: Nreal

James_B — Tue, 22 Nov 2022 09:22:49 GMT

Hi @Bobly2001,

Which store did you visit?

Thanks

James

Re: Nreal

Bobly2001 — Tue, 22 Nov 2022 12:16:37 GMT

Hi James

I rang numerous stores around the Northampton area. The one closest to me was the EE store in rushden lakes (Unit A5, Lakes Shopping Centre, Rushden NN10 6FH, UK). I rang them multiple times and they said that there was nothing they could do, despite me mentioning what you'd said 😞

They just kept stating that I needed to take out a contract.

Many thanks

Rob

Re: Nreal

James_B — Tue, 22 Nov 2022 12:57:52 GMT

Thanks @Bobly2001

I've sent you a private message.

James

Re: Nreal

Okyokyoky — Wed, 23 Nov 2022 11:50:12 GMT

@XRaySpeX wrote:

So I live in Iceland... and I want to fly today to London just to buy NReal.. But comming back the same day . Would it be poasible to just buy them? Or EE is basically useless and I need to wait for them to order them .. Thank you! My flight is in 7 hours, so anything quick would help

Re: Nreal

Okyokyoky — Wed, 23 Nov 2022 12:04:42 GMT

Can I have them the same day? Because I will be in London for 8 hours

Re: Nreal

James_B — Wed, 23 Nov 2022 12:41:05 GMT

Hi @Okyokyoky,

Welcome to the EE Community. 🙂

Yes, if the store you visit has them in stock, you can buy them on the day.

I'd recommend calling the store you plan to visit to check stock availability. You can find contact details in our store finder.

Hope this helps.

James

Re: Nreal

Okyokyoky — Wed, 23 Nov 2022 12:47:15 GMT

Thank you for a quick response!

Unfortunatelly, I cannot call to UK numbers, as my Icelandic number does
not allow me. Do you know, if there is another way to know if some stores
has them in stock?

Thanks alot for your help

Re: Nreal

James_B — Wed, 23 Nov 2022 13:00:17 GMT

Hi @Okyokyoky,

Sorry, I don't have any live stock information for our retail stores.

James

Re: Nreal

Mi1196 — Wed, 23 Nov 2022 17:40:50 GMT

Buddy most stores don’t stock these, one of the big stores is probably your best bet.
I think oxford street is their biggest store, my local store suggested this today. I haven’t tried yet. please let me know if you had any luck.

Re: Nreal

XRaySpeX — Wed, 23 Nov 2022 18:26:14 GMT

Chances are that any store you go to won't have it & have to order it from 1 that does. This will you entail you coming back another time.

Re: Nreal

Skippingcats — Tue, 24 Jan 2023 17:17:18 GMT

Help

Re: Nreal

Katie_B — Tue, 24 Jan 2023 17:21:40 GMT

Good evening @Skippingcats.

Welcome to the community.

What can we help with?

Katie

Re: Nreal

Zdunex — Sat, 18 Mar 2023 17:19:45 GMT

But if u want to pay total price not monthly then why u need have ee plan? And of cors just mobile phone contract… cannot be only sim deal or broadband.