topic Re: Prepaid Card in Offers & Add-ons

Prepaid Card

MariCruz — Tue, 22 Nov 2022 12:00:39 GMT

I purchased a google pixel 6a on the 30th of October which included a £200 prepaid card. I have not received a link yet for it and when I call EE or the rewards team they keep saying that is not their fault and continue blaming each other. What can I do?

Re: Prepaid Card

Leanne_T — Tue, 22 Nov 2022 12:56:01 GMT

Hi @MariCruz

Thanks for coming here.

Have you had a text message with the terms and conditions of the offer?

Do you have any other numbers on your account?

The text will go to the lead number on your account.

Leanne 🙂

Re: Prepaid Card

MariCruz — Tue, 22 Nov 2022 13:24:40 GMT

I have only one phone number on the account so there should not be any confusion. I have spoken again with customer services over the phone and no one knows what is happening. Help please!

Re: Prepaid Card

Leanne_T — Tue, 22 Nov 2022 13:28:06 GMT

Thanks @MariCruz

Have you had a text message with the terms and conditions of the offer?

Leanne.

Re: Prepaid Card

MariCruz — Tue, 22 Nov 2022 13:29:18 GMT

I got a message after calling for the first time. I sent an email and also called the phone number for the rewards team. But nothing...

Re: Prepaid Card

Leanne_T — Tue, 22 Nov 2022 13:32:01 GMT

Hi @MariCruz

I have sent you a private message for some extra details.

Leanne.