topic Re: Mastercard giftcard in Offers & Add-ons

Mastercard giftcard

Rhoward92 — Mon, 21 Nov 2022 19:39:42 GMT

Hi,

I recently upgraded my plan with EE, because of this I'm due to receive a Mastercard gift card.

After reading posts on here, I haven't received the first text confirming this. I have been in touch with EE via twitter and email. The email says after 15 working days I'll receive the text. But I haven't.

Thanks

Is the waiting time longer? Can someone confirm I'm eligible for this after upgrading?

Re: Mastercard giftcard

Christopher_G — Tue, 22 Nov 2022 08:48:30 GMT

Hi @Rhoward92

The text message goes to the lead number on the account. Do you have any other numbers on your account?

Chris

Re: Mastercard giftcard

Rhoward92 — Tue, 22 Nov 2022 10:39:09 GMT

Hi Chris,

No I have no other numbers on my account.

I did have an issue with my sim card as I transfered a number over.

Maybe the text got lost whilst my number was porting?

Re: Mastercard giftcard

Christopher_G — Tue, 22 Nov 2022 10:49:52 GMT

OK, thanks @Rhoward92

I've sent you a private message to get some information from you.

Please have a look and get back to me.

Thanks

Chris

Re: Mastercard giftcard

Hainescl889 — Tue, 22 Nov 2022 20:05:08 GMT

Hi Chris

What happens if you delete the message with the link for the card, it was sent to my daughters phone and she thought it was a scam message

Re: Mastercard giftcard

James_B — Wed, 23 Nov 2022 08:15:00 GMT

Hi @Hainescl889,

Welcome to the EE Community. 🙂

Which phone and messaging app is it? Some have an archive folder where you can view deleted messages.

James

Re: Mastercard giftcard

DazMuir — Wed, 14 Dec 2022 20:24:27 GMT

My wife has been fighting with EE for weeks now, we took out two contracts with the £300 giftcard and have only received one.

She was told to tell one department to fill in a missing gift form but why should we, the customer who has paid their bill be chasing the provider to uphold their part of the contract?

Surely it's as simple as sending out another code?

Re: Mastercard giftcard

Leanne_T — Thu, 15 Dec 2022 07:39:54 GMT

I'm sorry to hear this @DazMuir

Did you receive the terms and conditions text to the other number for the offer?

Leanne.

Re: Mastercard giftcard

DazMuir — Thu, 15 Dec 2022 07:59:52 GMT

I'm really not sure, it was over a month ago.
Surely there is a way for ee to see that it has not been sent and re-send
it?

Re: Mastercard giftcard

Leanne_T — Thu, 15 Dec 2022 08:01:15 GMT

Hi @DazMuir

Please get back in touch with our mobile care team on 150, they can get this looked into for you.

Leanne.

Re: Mastercard giftcard

DazMuir — Thu, 15 Dec 2022 08:52:52 GMT

Haha I'll crack the jokes, we've only been going back and forward with them
for 3 weeks now.

I've always received good customer service from EE, I've been a customer
for years but this has been a terrible experience.