topic Re: Tablet as a new customer in Offers & Add-ons

Tablet as a new customer

martheman — Fri, 18 Nov 2022 11:47:48 GMT

I'm researching the offers for tablets/iPads on the website as a new customer, but I can't see an option to order. Signing in just takes me to the community page.

Re: Tablet as a new customer

Katie_B — Fri, 18 Nov 2022 13:42:07 GMT

Hi @martheman.

Welcome to the EE Community.

To order a tablet/iPad with EE you must already be a pay monthly customer with an account.

Katie 🙂

Re: Tablet as a new customer

XRaySpeX — Fri, 18 Nov 2022 20:12:11 GMT

@Katie_B : Just to check, that can be a mobile phone or SIM-Only contract?

Re: Tablet as a new customer

James_B — Sat, 19 Nov 2022 11:32:34 GMT

Hi @XRaySpeX,

Yes, it can be any pay monthly plan.

James

Re: Tablet as a new customer

XRaySpeX — Sat, 19 Nov 2022 13:30:27 GMT

@James_B wrote:

Yes, it can be any pay monthly plan.

Of any length term? Isn't there some condition of being within the 1st 17 months of a 24 month contract?

Re: Tablet as a new customer

James_B — Sat, 19 Nov 2022 13:30:14 GMT

That's right @XRaySpeX 🙂

James

Re: Tablet as a new customer

XRaySpeX — Sat, 19 Nov 2022 13:48:09 GMT

@James_B : We overlapped. Did you include the condition of being within the 1st 17 months of a 24 month contract?

Re: Tablet as a new customer

James_B — Sat, 19 Nov 2022 14:31:56 GMT

Hi @XRaySpeX,

As tablets have their own data plan and SIM, they don't fall under the terms of add to plan products.

Hope this helps. 🙂

James

Re: Tablet as a new customer

WS1995 — Sat, 19 Nov 2022 14:46:55 GMT

@martheman I assume you are definitely eligible?

Have you had an EE SIM only before? When I first joined EE I wasn't eligible for a pay monthly plan and had to have a sim only for 6 months, fast forward 2 and a half years and I now have 5 devices/lines with EE.

Do you have any existing plans? EE wouldn't give me a 5th line for a very long time due to my credit rating. Sometimes with newer customers they limit them to 1 or 2 lines for a period of time until EE can accurately assess their credit worthiness in terms of bill payments.

At what point when you attempt to place the order does it take you back to the community page? It would normally not let you get to the basket screen if you weren't eligible for another line/plan.

Re: Tablet as a new customer

martheman — Tue, 22 Nov 2022 12:42:04 GMT

@WS1995 no I'm a brand new customer.

Re: Tablet as a new customer

Leanne_T — Tue, 22 Nov 2022 13:01:56 GMT

Hi @martheman

You will need a pay monthly account with us before you can purchase a tablet.

Leanne.