topic Re: 15th day but no £200 prepaid MasterCard in Offers & Add-ons

15th day but no £200 prepaid MasterCard

Franklinrae — Fri, 18 Nov 2022 08:49:52 GMT

I'm on the 15th day following purchase of a pixel 6a and a applicable talk plan to receive the £200 pre paid MasterCard offer.

Can anyone advise on what actions to take to make sure I receive the offer.

Does it happen automatically or should I give CS a call so to push it through?

Re: 15th day but no £200 prepaid MasterCard

Leanne_T — Fri, 18 Nov 2022 08:57:40 GMT

Morning @Franklinrae

Thanks for coming here.

You'll receive a text message to the lead number on your account 15-30 days after receiving your phone.

Leanne.

Re: 15th day but no £200 prepaid MasterCard

snowwolfess — Fri, 18 Nov 2022 11:50:50 GMT

Wait so if my husband took a line from his mum's account, the text will go to his mum's number not to his?

The store advisors said it would go to his number and within a week of getting the phone.

Re: 15th day but no £200 prepaid MasterCard

Leanne_T — Sat, 03 Dec 2022 08:25:01 GMT

Hi @snowwolfess

This is the lead number.

To check if this has been set up for his number, please call us on 150.

Leanne.

Re: 15th day but no £200 prepaid MasterCard

Franklinrae — Fri, 18 Nov 2022 14:04:19 GMT

Ok thanks.

Re: 15th day but no £200 prepaid MasterCard

Connor14xxx — Fri, 18 Nov 2022 14:24:20 GMT

I was told text on 15th day. Now its 15 to 30 days.

Which will take me past the closing date....which is it?!

Re: 15th day but no £200 prepaid MasterCard

Leanne_T — Fri, 18 Nov 2022 14:44:27 GMT

It can take up to 30 days @Connor14xxx

The end date for the offer is for anyone purchasing the phone and plan, not for customers who ordered during the time the offer was available.

If you call us on 150, the team will get this looked into for you.

Leanne.

Re: 15th day but no £200 prepaid MasterCard

XRaySpeX — Fri, 18 Nov 2022 20:52:04 GMT

@Connor14xxx : That's the closing date for orders, not the closing date for claims, which obviously must take place after orders. Furthermore you cannot claim within the statutory 14-day cooling-off period in case you take advantage of your right to cancel FoC.