topic Re: Upgraded my phone but not received my £300 offer in Offers & Add-ons

Upgraded my phone but not received my £300 offer

Leannec90 — Mon, 07 Nov 2022 22:07:16 GMT

Hi all i have upgraded to the 22 plus which had the £300 pre paid card on offer at the time i have yet to recieve it. The man instore said it can be claimed online can anyone tell me where please. Also if i dont get a text with in the 14 days of getting this phone do they still give it you. Dont usually get offers with phones so i want to make sure i do this time 🙂 Thank you x

Re: Upgraded my phone but not received my £300 offer

XRaySpeX — Mon, 07 Nov 2022 22:19:21 GMT

@Leannec90 : You should get an email to claim this 15 to 30 days after purchase.

Re: Upgraded my phone but not received my £300 offer

Leannec90 — Mon, 07 Nov 2022 22:44:15 GMT

The offer runs out 3rd week of November i think

Re: Upgraded my phone but not received my £300 offer

XRaySpeX — Mon, 07 Nov 2022 22:50:30 GMT

Yes, for when it is purchased, not for making claims.

Re: Upgraded my phone but not received my £300 offer

Emma903 — Sat, 12 Nov 2022 21:09:21 GMT

I accidentally deleted the text for the voucher is there anyway it can be sent again as I didn't claim?

Re: Upgraded my phone but not received my £300 offer

Jon_K — Sun, 13 Nov 2022 08:56:29 GMT

Hi @Emma903.

I'd recommend getting in touch with our Customer Care team about this to see if they're able to send it again or give you details on how to claim without the text.

Jon

Re: Upgraded my phone but not received my £300 offer

Katrina83991 — Wed, 16 Nov 2022 13:57:05 GMT

Day 19 and still haven't received a txt

Re: Upgraded my phone but not received my £300 offer

Jon_K — Wed, 16 Nov 2022 14:14:27 GMT

It can take between 15-30 days to receive the text, @Katrina83991.

If you don't receive it after 30 days please give us a call.

Jon

Re: Upgraded my phone but not received my £300 offer

Jadeswift — Fri, 25 Nov 2022 14:07:57 GMT

Hello, I was just wondering if you ever did receive yours? I received my phone yesterday but I didn’t get the £300 card like stated.. I was just wondering what it was you had to do?

Re: Upgraded my phone but not received my £300 offer

Leanne_T — Fri, 25 Nov 2022 14:19:13 GMT

Hi @Jadeswift

This is not included with the phone, you will receive a text within 15-30 days with a link to claim.

Leanne.

Re: Upgraded my phone but not received my £300 offer

Katrina83991 — Sat, 26 Nov 2022 10:40:42 GMT

Hi I did day 23 I recieved it.