topic BT SPORT headache no help in Offers & Add-ons

BT SPORT headache no help

pabloeldiablo — Tue, 15 Nov 2022 14:13:25 GMT

It's been over a week and a half since I switched from Apple music to Bt sports and haven't had a chance to watch anything yet. Spent like 3 hours on the phone trying to sort this out by EE and BT and I feel like wasting my time. Even made a complaint, but all I had was more time on the phone, Can I have my apple music back please? Website states I have to wait another month to switch again? Anyone please?

Re: BT SPORT headache no help

James_B — Tue, 15 Nov 2022 16:14:40 GMT

Hi @pabloeldiablo,

Welcome to the EE Community. 🙂

I'm sorry to hear you've had issues setting up your BT Sport subscription. We can't access your account via the community, so our Customer Care Team will be best placed to help.

James

Re: BT SPORT headache no help

pabloeldiablo — Tue, 15 Nov 2022 20:48:04 GMT

It's pointless then. Last time I called EE tech support asked me the details and tried to go through bt.com/eesport but they had the same error message and simply directed me to BT (last txt message below) and BT says it's on EE side to resolve nothing to do with them as they can't see any subsription attached to my email, unbelievable ..

My question was if it's possible to switch to Apple music so I don't waste 1 month without anything..

Re: BT SPORT headache no help

James_B — Wed, 16 Nov 2022 09:09:46 GMT

Did you speak to technical support @pabloeldiablo?

James

Re: BT SPORT headache no help

pabloeldiablo — Wed, 16 Nov 2022 09:26:06 GMT

Yes. Last time a person from EE tech support took all my data required to fill the form on bt.com/eesport, but they failed to go through, then told me to restart the phone and wait for a message. I did and the message asked me to go speak to BT. I think I know what happend - I missed activation email hence it's not activated and BT doesn't know I have the service, but there should be some backup for situation like this. No one seem to know how to resolve this is why I asked to revert to Apple music ..

Re: BT SPORT headache no help

James_B — Wed, 16 Nov 2022 11:08:26 GMT

Hi @pabloeldiablo,

Did tech support try removing BT Sport from your account, then adding it again?

James

Re: BT SPORT headache no help

pabloeldiablo — Wed, 16 Nov 2022 16:44:35 GMT

Hi,

At some point I asked them to find the way to send another activation link, so swap back to apple m and then to bt again, but don't know why they havent tried that. they should know all the tricks!

Re: BT SPORT headache no help

Christopher_G — Wed, 16 Nov 2022 18:56:07 GMT

Did you get another link, @pabloeldiablo?

Chris

Re: BT SPORT headache no help

pabloeldiablo — Thu, 17 Nov 2022 09:11:23 GMT

No, neve, despite my complaint still being open I believe. Didnot get another activation email. I will probably try them one last time later, but it's tiring because they try to selll me phones and contracts I don't need.

Re: BT SPORT headache no help

James_B — Thu, 17 Nov 2022 11:32:40 GMT

Please let us know how you get on @pabloeldiablo

James

Re: BT SPORT headache no help

pabloeldiablo — Thu, 17 Nov 2022 13:39:18 GMT

Ok so BT sport has been removed and then added again, that didn't trigger new activation email though so didn't make difference. I wasn't able to go through eesport as stopped receiving pin codes from BT . Now bt sport is removed from my account and apple music reinstated waiting to be activated, 24h they say. Pretty hopeless if I'm asked, at least they didn't ask if I wanted broadband this time...

Re: BT SPORT headache no help

James_B — Thu, 17 Nov 2022 13:57:57 GMT

I've sent you a private message @pabloeldiablo

James