topic Re: I haven't received an email from Samsung so that i can claim my free earbuds in Offers & Add-ons

I haven't received an email from Samsung so that i can claim my free earbuds

Donna2011 — Tue, 15 Nov 2022 08:46:25 GMT

I have recently upgraded to a Samsung flip and I was supposed to receive a link from Samsung to claim my free earbuds, I haven't received anything yet and its been a couple off months, has anyone else had the same problem.

Re: I haven't received an email from Samsung so that i can claim my free earbuds

Northerner — Tue, 15 Nov 2022 08:50:05 GMT

Hi @Donna2011

You have to claim them as it said on the sales page. You could also claim via the members app on the device. Which device did you get as the offer may have expired now.

Thanks

Re: I haven't received an email from Samsung so that i can claim my free earbuds

Donna2011 — Tue, 15 Nov 2022 11:01:15 GMT

Yes I have just spent almost 2 hours on the phone to ee, samsung should have sent me the link to claim, which they didn't and yes now its too late😡Sent from my Galaxy

Re: I haven't received an email from Samsung so that i can claim my free earbuds

Northerner — Tue, 15 Nov 2022 12:31:10 GMT

Hi @Donna2011

As per my above post. Samsung won't send you anything.

Thanks