topic Re: Xbox Game Pass Ultimate add on isnt free anymore? in Offers & Add-ons

Xbox Game Pass Ultimate add on isnt free anymore?

Minimayhem — Fri, 04 Nov 2022 00:27:13 GMT

Xbox game pass Ultimate appeared as a “free” add on when I joined EE end of august, it is now showing £10 monthly. Why is it not free anymore?

Re: Xbox Game Pass Ultimate add on isnt free anymore?

Northerner — Fri, 04 Nov 2022 07:35:00 GMT

Hi @Minimayhem

Is it actually deducted from your bill or discounted?

Thanks

Re: Xbox Game Pass Ultimate add on isnt free anymore?

Minimayhem — Sat, 05 Nov 2022 14:41:32 GMT

Hi @Northerner

I’ve not actually used the add on so it’s not on my bill. My query is relating to selecting it as an add on.
In my ee app/account, there is a section where it gives me options to select swappable add on’s. There it had Xbox ultimate game pass as “FREE” up until a couple days ago. Now, it says a price of £10 a month.
I was wanting to select the add on to use as it was free, but now I don’t understand why there is suddenly a price it’s charging me now when previously it was free? When I joined EE my contract is iphone full works contract and the advisor even offered me the Xbox Ultimate as a smart benefit. I didn’t choose it at that point. It doesn’t come up as a swappable smart benefit option though, but as a swappable add on. Either way, it was free before but now mentions a price?

thanks.

Re: Xbox Game Pass Ultimate add on isnt free anymore?

Leanne_T — Sat, 05 Nov 2022 15:30:46 GMT

Hi @Minimayhem

Thanks for coming here,

If you text PICK to 150, do you get the option to select the Xbox Game Pass Ultimate?

Leanne.

Re: Xbox Game Pass Ultimate add on isnt free anymore?

Minimayhem — Wed, 09 Nov 2022 18:19:54 GMT

I have still yet to receive an answer. If someone from EE could look into this & let me know. Thanks 👍🏽

Re: Xbox Game Pass Ultimate add on isnt free anymore?

Minimayhem — Wed, 09 Nov 2022 18:21:42 GMT

It says I have three add ons already selected. The thing is, like I say, it used to come up as a FREE swappable add on, it now is saying a price of £10 a month and I don’t see why when it’s always said free up until recently, i was advised it would be a free add on to use / change to when I set up my contract as it’s iPhone full works. And it was showing free but now it isn’t.

Re: Xbox Game Pass Ultimate add on isnt free anymore?

James_B — Wed, 09 Nov 2022 18:59:06 GMT

Hi @Minimayhem,

If you already have three inclusive extras active, you'll need to remove one before you can add another for free.

Hope this helps.

James

Re: Xbox Game Pass Ultimate add on isnt free anymore?

Minimayhem — Wed, 09 Nov 2022 19:25:35 GMT

@James_B

hi I think you have misunderstood. I know you have to remove one of them before adding another.
But this isn’t regarding the swappable benefits - The Xbox ultimate game pass isn’t on me of the swappable benefits. It’s an ADD ON. They’re different things. it was previously showing FREE if I wanted to use it, but now it has a price and why is that? It was always a free add on for my particular contract the iPhone full works so therefore it shoudnt be saying a monthly price of £10 when it said free before.

thanks .

Re: Xbox Game Pass Ultimate add on isnt free anymore?

Minimayhem — Wed, 09 Nov 2022 19:33:13 GMT

As you can see, it says a price here of £10 a month. It previously said FREE up until like a week and a half ago and want to know why because it was stated it was a free choosable add on as part of my iPhone full works plan, but now it has a price? 🤷🏽‍♀️

Re: Xbox Game Pass Ultimate add on isnt free anymore?

Christopher_G — Thu, 10 Nov 2022 08:20:21 GMT

Hi @Minimayhem

I would suggest speaking to our Mobile Care team so that they can check exactly what is included with your plan, and which add-ons should be chargeable.

Let us know what happens.

Chris

Re: Xbox Game Pass Ultimate add on isnt free anymore?

JimSmithMTB — Wed, 23 Nov 2022 18:02:36 GMT

Been looking for an answer to this myself as I only noticed today that Game Pass was an add on in my account. Bit of a mixed message on mine as one bit says free and the text says £10

Re: Xbox Game Pass Ultimate add on isnt free anymore?

Leanne_T — Wed, 23 Nov 2022 18:33:40 GMT

Hi @JimSmithMTB

If you have the game pass as an inclusive extra this would be free or you can also add this for £10 a month, if this is not included.

Leanne 🙂

Re: Xbox Game Pass Ultimate add on isnt free anymore?

JimSmithMTB — Wed, 23 Nov 2022 19:00:06 GMT

This where I'm confused though as it shows as an available add on in the EE app and as per my pic in the previous post the "button" says free but the text says £10 a month so I don't know whether it is free or I will be billed £10 a month?

Re: Xbox Game Pass Ultimate add on isnt free anymore?

Leanne_T — Thu, 24 Nov 2022 08:06:26 GMT

Hi @JimSmithMTB

Which plan do you have?

Have you purchased an Xbox through EE? or, any other offer/accessory with the Game Pass included?

Leanne 🙂

Re: Xbox Game Pass Ultimate add on isnt free anymore?

JimSmithMTB — Thu, 24 Nov 2022 10:59:20 GMT

I have a business smart 60gb plan plus 2 sim only business contracts and it shows the same on all 3 plans. Not bought an Xbox or accessory with Game pass included

Re: Xbox Game Pass Ultimate add on isnt free anymore?

Leanne_T — Thu, 24 Nov 2022 11:53:59 GMT

Hi @JimSmithMTB

If you give us a call on 150, the team will get this looked into for you 🙂

Leanne.