topic Re: Nreal Air glasse in Offers & Add-ons

Nreal Air glasse

Shotaway — Tue, 08 Nov 2022 14:42:01 GMT

Hi. I am interested in buying g a pair of nreal air glasses outright as I am not an ee customer. After several visits and call to the Canterbury branch and customer services I am still not longer along the line. Customer service is telling me I can order from any store and have them delivered to that store, yet the store is telling me this is something they don't and will never do, and I will need to go to a store that stocks them.

Re: Nreal Air glasse

Mustrum — Tue, 08 Nov 2022 15:03:03 GMT

@Shotaway alas it seems a common issue, however you could try one of the store in the following letter.

Re: Nreal Air glasse

Shotaway — Tue, 08 Nov 2022 15:10:11 GMT

None of them are local to me, and as I am being told by customer service that I can order from ANY store and have them delivered to that store I personally feel the Canterbury branch are taking liberties with ee polices. And as ee are the only licensed seller of the product in the UK, the manufacturer should look in to why they are not getting as many sales as demand requires. Frustrated beyond belief...

Re: Nreal Air glasse

XRaySpeX — Tue, 08 Nov 2022 15:51:11 GMT

If you're able to get back to your local store, please mention that they can place an order via their Sales Plus system if they don't stock themselves.

@Mustrum : That list of stores that are supposed to stock them isn't much use to most peeps. You should be able to go to any store to order them following my advice to OP above.

Re: Nreal Air glasse

Shotaway — Tue, 08 Nov 2022 15:41:02 GMT

I shall do this first thing in the morning and hope this matter is resolved then as I will be unwilling to have any more contact with them if it is not as it is playing on my anxiety and cause me stress.

Re: Nreal Air glasse

WS1995 — Tue, 08 Nov 2022 15:49:29 GMT

Myself and @XRaySpeX Were just commenting on a similar post about the exact same product, someone else having issues trying to obtain these through EE.

I don't understand...... are these only available through EE or something?

Surely it's just better to go and buy them outright from a brick & mortar store/online than it is to go through the bother of getting a mobile phone network account just to buy them?

I can only assume there's stock issues or some other reason why people are coming here for them.

Re: Nreal Air glasse

XRaySpeX — Tue, 08 Nov 2022 15:57:12 GMT

@WS1995 : I understand that EE is the only UK distributor of these glasses.

Re: Nreal Air glasse

WS1995 — Tue, 08 Nov 2022 16:02:01 GMT

Interesting. Not heard of a mobile phone network being the only approved distributor of a product that isn't directly related to the phones.

Reminds me of when the iPhone was first released, and the only network it was available on in the UK was O2.... and as a result they charged sky high prices.

Re: Nreal Air glasse

Shotaway — Tue, 08 Nov 2022 16:23:42 GMT

There is not an issue with supply as far as I am aware, as you can pick them up on amazon for around a grand, which Is over 3 time retail price. The issue seems to be educational as it seem no store knows that the product exists, let alone company policy on ordering them in for non ee customers. Normally companies are begging to take our money. With ee being the only UK distributor, you would have thought they would have handled it better...

Re: Nreal Air glasse

WS1995 — Tue, 08 Nov 2022 16:53:50 GMT

You say that.

To be honest, I'd be questioning the manufacturer of said item for choosing to only distribute it to EE for sale to customers....

Re: Nreal Air glasse

XRaySpeX — Tue, 08 Nov 2022 19:00:16 GMT

Not at Amazon.co.uk but at Amazon.com for $379.

Re: Nreal Air glasse

Shotaway — Tue, 08 Nov 2022 19:19:40 GMT

BKGDO Nreal Air Smart AR Glasses Portable HD Private Giant Screen Viewing Mobile Computer Screen Projection Game Original Glasses (Bundle : Svart)

New £976.30

Amazon.co.uk

Re: Nreal Air glasse

Evo69 — Fri, 23 Dec 2022 21:00:38 GMT

I went into my local store and asked to purchase a pair of the nreal too. None of the staff knew what they were and said, "no sorry we don't sell glasses" (lol)

They don't even know what they sell and they call themselves customer service, what a joke. I had to explain what they were and showed them their own website. They then asked me for my phone number. When I read out my number they said "that's not an EE number, are not with EE" to which I replied no!, I'm with sky.

Then they said that they couldn't sell them to me because they were for EE customers only and that they were an add-on to customers contacts, I said "WHAT!" then could you please advise why your website says different? It states that you can make a one off payment and you don't need to be an EE customer??

Long story short, after a bit of a row I asked to speak to a manager and explained everything to him. I eventually managed to get them to pre order me a pair delivered to store in 3 working days, YAY...

Re: Nreal Air glasse

Mustrum — Fri, 23 Dec 2022 22:06:17 GMT

Thanks for sharing @Evo69