topic Re: Cannot access the add-ons page in Offers & Add-ons

Cannot access the add-ons page

REDWARRIOR80 — Mon, 07 Nov 2022 10:43:49 GMT

When I try to access the add-ons page all I now get is "forbidden" I have enough credit to buy a new data pack(normally 20 for £25, my current data pack is almost out of the backup's loyalty' data.

Please help

Re: Cannot access the add-ons page

Chris_B — Fri, 12 Aug 2022 07:18:06 GMT

@REDWARRIOR80 Have you tried to purchase via the my EE app ?

There is also know need to shout. (writing in caps)

Re: Cannot access the add-ons page

REDWARRIOR80 — Fri, 12 Aug 2022 07:42:30 GMT

I only have my laptop

Re: Cannot access the add-ons page

denfin — Tue, 23 Aug 2022 13:17:19 GMT

I,m getting the same-FORBIDDEN you do not have permission to access this resource. Tried doing the online "conversation" help option-the person I "conversed" with was able to do the add-on for me but it took some time answering security questions etc. to access my account. The guy then said it was a temporary problem and would probably be ok in 24 hrs. That was 4 days ago and its still the same. You can also get an add-on by calling customer services and they,ll do it for you but also takes a while.

Re: Cannot access the add-ons page

ghengisdan — Sun, 06 Nov 2022 20:26:20 GMT

cheers, but its been a lot longer than four days

Re: Cannot access the add-ons page

Leanne_T — Mon, 07 Nov 2022 08:14:06 GMT

Hi @ghengisdan

Thanks for coming here.

Have you tried clearing cookies and cache?

Which web browser are you using?

What device are you using to access the add-on page?

Leanne.