topic Re: EE perks account deactivated in Offers & Add-ons

EE perks account deactivated

Njo68 — Sat, 05 Nov 2022 08:43:15 GMT

Hi please help, my EE perks account says it is deactivated please can you assist

Re: EE perks account deactivated

Leanne_T — Sat, 05 Nov 2022 08:54:07 GMT

Hi @Njo68

Thanks for coming here.

I have sent you a private message on here for some details 🙂

Speak soon.

Leanne.

Re: EE perks account deactivated

Tim5656 — Sat, 05 Nov 2022 20:11:27 GMT

I have the same problem, when trying to log into my account it says it was deactivated due to it not being verified in the timescale, please could you help.

Re: EE perks account deactivated

Leanne_T — Sun, 06 Nov 2022 07:15:10 GMT

Hi @Tim5656

Thanks for coming here.

I have sent you a private message on here for some details 🙂

Speak soon.

Leanne.

Re: EE perks account deactivated

Kmwilliams22 — Sun, 06 Nov 2022 14:12:29 GMT

I am also having the same issue. Please advise

Re: EE perks account deactivated

Leanne_T — Sun, 06 Nov 2022 14:15:40 GMT

Hi @Kmwilliams22

I've sent you a private message for some extra details.

Leanne 🙂

Re: EE perks account deactivated

BronwynL — Mon, 07 Nov 2022 08:01:04 GMT

Hi Leanne,

I am having the same issue when trying to login to my account. It states it was deactivated due to it not being verified in the timescale. Please can you help?

Re: EE perks account deactivated

Leanne_T — Mon, 07 Nov 2022 08:05:47 GMT

No problem @BronwynL

I've sent you a private message for some extra details.

Leanne 🙂

Re: EE perks account deactivated

FeeK — Tue, 08 Nov 2022 18:51:42 GMT

Hi Leanne I have just been on the phone to EE for my upgrade today & my friends at work who also work for NHS told me to mention my work discount & I have went on to get a great deal and when I went to verify it is saying ACCOUNT DEACTIVATED - your account has been deactivated as your registration was not completed within the allowed time frame.
can you please help me fix this for me or help ? Thank you fee

Re: EE perks account deactivated

Kmwilliams22 — Tue, 08 Nov 2022 21:10:37 GMT

Hi Leanne, thank you for your help in reactivating my perks account. The issue I'm having now is when I am trying to upgtade my phone online it isn't allowing me to input my perks code in order to take my 20% discount off? Could you please advise? Many thanks

Re: EE perks account deactivated

Christopher_G — Wed, 09 Nov 2022 08:12:21 GMT

Hi @FeeK

I've sent you a private message to get some information from you. Please have a look and get back to me.

Thanks

Chris

Re: EE perks account deactivated

Christopher_G — Wed, 09 Nov 2022 08:13:07 GMT

Hi @Kmwilliams22

Are you choosing a plan that is already discounted or a special offer? Could you try on a different device or browser please?

Chris

Re: EE perks account deactivated

Kmwilliams22 — Wed, 09 Nov 2022 11:25:28 GMT

Hi, it appears I qualify for the £300 gift card offer. But I don't understand why I still can't apply my perks code? Surely I should still be able to apply this?

Re: EE perks account deactivated

Christopher_G — Wed, 09 Nov 2022 11:46:56 GMT

It could be blocking the perk code, @Kmwilliams22

I would suggest speaking to our Mobile Care team to see if they can put it through manually for you.

Chris