topic Re: 30% friends and family in Offers & Add-ons

30% friends and family

Ruthsto — Fri, 04 Nov 2022 16:01:28 GMT

Hi, i have a code for discount but when i try to apply it, it says its not valid? I have phoned up but they said I have to do it online?
Can anyone help me please?

Re: 30% friends and family

Jon_K — Fri, 04 Nov 2022 18:06:15 GMT

Hi @Ruthsto.

Does the plan that you're selecting already have a discount on?

You can use one form of discount per plan.

Jon

Re: 30% friends and family

Ruthsto — Fri, 04 Nov 2022 20:10:15 GMT

Hi,
No I don’t think it has? I will check again

Thanks

Ruth

Re: 30% friends and family

Leanne_T — Sat, 05 Nov 2022 07:33:07 GMT

Thanks @Ruthsto

Also, are you upgrading or selecting a new EE contract?

Leanne.

Re: 30% friends and family

Ruthsto — Sat, 05 Nov 2022 08:16:15 GMT

Hi Leanne
Yes i am. I currently have an iPhone 7 on an EE sim only. I want to upgrade to an iPhone 14 on a contract

Ruth

Re: 30% friends and family

Leanne_T — Sat, 05 Nov 2022 08:18:42 GMT

Thanks @Ruthsto

Are you out of contract?

Is the iPhone 14 on offer or have any other discounts?

Leanne.

Re: 30% friends and family

Ruthsto — Sat, 05 Nov 2022 08:33:15 GMT

Hi Leanne,
I have checked and there are no other promotions on the phone. My SIM only contract ended in 2020

Ruth

Re: 30% friends and family

Leanne_T — Sat, 05 Nov 2022 08:36:08 GMT

Thanks @Ruthsto

Please can you check the following tips and let me know if you still see the same issue?

1. Make sure you're accepting 'all cookies' if prompted when using ee.co.uk otherwise the voucher codes will fail.
2. Delete cache and cookies from your browser.
3. Try typing the voucher code, rather than using copy/paste.
4. If you've previously entered the voucher and clicked 'Back' on the browser, the next time you enter the voucher again it fails. If you enter a random word in the voucher field/box, delete it and then try adding the voucher code again it should work.
5. Make sure you have not selected a 'Good as New' deal, these are not eligible.
6. Have you selected a special deal, such as a 'Trade In' deal? try selecting another phone or plan to see if the code then works.
7. Vouchers only work on handset and SIMO, they will not work on other products such as tablets and watches etc.
8. Try using an alternative internet browser to access ee.co.uk like Firefox.

Thanks

Leanne 🙂

Re: 30% friends and family

Ruthsto — Sat, 05 Nov 2022 08:50:15 GMT

Thank you,
I will try that!

Ruth

Re: 30% friends and family

Leanne_T — Sat, 05 Nov 2022 08:52:40 GMT

No problem @Ruthsto

Leanne 🙂

Re: 30% friends and family

Ruthsto — Sun, 06 Nov 2022 17:29:15 GMT

Hi Leanne,
I have done everything you said, even tried on my husbands phone but it hasn’t worked. The message said invalid voucher code. I know its right because I input it from the EE text I got and read it back?
Is there someone i can talk to?

Thanks

Ruth

Ruth

Re: 30% friends and family

Christopher_G — Mon, 07 Nov 2022 08:24:09 GMT

Hi @Ruthsto

Could you follow step 4 closely please? It's a bit convoluted, but I know this helped another user with a similar problem recently:

4. If you've previously entered the voucher and clicked 'Back' on the browser, the next time you enter the voucher again it fails. If you enter a random word in the voucher field/box, delete it and then try adding the voucher code again it should work.

Chris

Re: 30% friends and family

Ruthsto — Mon, 07 Nov 2022 11:58:15 GMT

Hi,
Thankyou, ive tried different things and it worked! I actually copied the whole of the text from EE into the promo code box, deleted it all apart from code and it worked.

Thanks for all you help 👍

Ruth

Re: 30% friends and family

Christopher_G — Mon, 07 Nov 2022 12:22:52 GMT

Lovely stuff, @Ruthsto.

Glad it worked eventually, thanks for letting us know.

Chris