topic Purchasing add ons in Offers & Add-ons

Purchasing add ons

accountsplus — Fri, 04 Nov 2022 11:14:21 GMT

When I try and purchase additional data I get a message (403 forbidden)

Does anyone else have this issue and if so, how do you resolve it ?

At the moment, I can't see how I can purchase additional time !

Andrew

Re: Purchasing add ons

Christopher_G — Fri, 04 Nov 2022 13:36:21 GMT

Hi @accountplus

Could you try clearing your cache/cookies and trying again please?

Chris

Re: Purchasing add ons

GlenH1 — Mon, 28 Nov 2022 19:20:01 GMT

I'm getting the same response. How do I clear cache/cookies?

Re: Purchasing add ons

Jon_K — Tue, 29 Nov 2022 08:00:25 GMT

Hi @GlenH1.

What device are you trying to clear cache and cookies on?

Jon

Re: Purchasing add ons

GlenH1 — Tue, 29 Nov 2022 09:21:38 GMT

I received a text yesterday saying I had used all my data and it had a link but that comes up with a forbidden message.

I similar issue was raised in the EE community which days to delete all cache/cookies!

Not sure what that is?

When I go into the app to get more data it shows as anything from 250mb to unlimited but only had reoccurring offers which I don't want, just want to add more data to cover me until my new allowance starts.

Re: Purchasing add ons

Jon_K — Tue, 29 Nov 2022 11:48:49 GMT

Hi @GlenH1.

What device are you using?

Jon