topic Re: Problem Claiming Pixel Watch after EE cancelled and reissued my Upgrade in Offers & Add-ons

Problem Claiming Pixel Watch after EE cancelled and reissued my Upgrade

DonHoolio — Wed, 02 Nov 2022 17:58:35 GMT

Any suggestions on what I can do as EE cancelled my upgrade for the new Pixel 7 Pro, made within the correct dates to claim the free watch - only to reissue it out of the correct dates to make a claim.

When I called to sort out the mistake after my phone not turning up they said no problem it won't affect your claim but now I can't claim.

I'm properly annoyed!!!

Re: Problem Claiming Pixel Watch after EE cancelled and reissued my Upgrade

Chris_B — Wed, 02 Nov 2022 18:50:16 GMT

@DonHoolio You’ll have to argue this with EE. At present your order dates are no good and that’s what it’s based on.

Re: Problem Claiming Pixel Watch after EE cancelled and reissued my Upgrade

Christopher_G — Thu, 03 Nov 2022 08:12:40 GMT

Hi @DonHoolio

I would definitely recommend calling to discuss this with our Mobile Care team.
Chris

Re: Problem Claiming Pixel Watch after EE cancelled and reissued my Upgrade

DonHoolio — Fri, 04 Nov 2022 08:34:54 GMT

ok, that's great but how do I call them up please? seems impossible to talk to someone...

Re: Problem Claiming Pixel Watch after EE cancelled and reissued my Upgrade

Christopher_G — Fri, 04 Nov 2022 09:04:05 GMT

The link that I posted has all of our contact information on it, @DonHoolio.

Chris