topic Re: PS5 gaming bundle in Offers & Add-ons

PS5 gaming bundle

Buu_fernandes — Wed, 02 Nov 2022 06:58:45 GMT

Hi. I'm trying to order a pay monthly ps5 when I check it says I can get it monthly but when I try ti add it to my basked it adds as a "pay now" nd the total amount of it. I've spoken to customer service and I was told I am eligible for it but they can't do it over the phone. Not sure what else to do.

Thanks.

Re: PS5 gaming bundle

Chris_B — Wed, 02 Nov 2022 07:19:53 GMT

@Buu_fernandes Before you choose the item you need to make sure you are selecting the pay monthly option not the buy it option.

Re: PS5 gaming bundle

Buu_fernandes — Wed, 02 Nov 2022 08:40:11 GMT

Yes I know. I click the pay monthly and it gives me options but once I login it disappears from the pay monthly bit.

this is before I login

and after I login:

Re: PS5 gaming bundle

Leanne_T — Wed, 02 Nov 2022 10:39:59 GMT

Hi @Buu_fernandes

Thanks for coming here.

If you go to buy now, does the upfront payment show as the full amount to be paid today?

Thanks.

Leanne.

Re: PS5 gaming bundle

Buu_fernandes — Wed, 02 Nov 2022 10:53:35 GMT

It shows the full 609.99 to be paied today.

Thank you

Re: PS5 gaming bundle

Leanne_T — Wed, 02 Nov 2022 11:00:57 GMT

Thanks @Buu_fernandes

The PS5 may be out of stock for add to plan, I would suggest giving us another call and the team can check availability and also make sure you are eligible to add accessories to your plan.

Leanne.