topic Re: Xbox in Offers & Add-ons

Xbox

Mark92 — Mon, 31 Oct 2022 09:41:51 GMT

Ordered an Xbox add on to my contract , no problems , got shipped off and was due to arrive on Saturday , didn’t come . Spoke to DPD ( worst parcel company ever) and it was due to come Sunday or yesterday . Didn’t come . Check app and it’s being redirected back to EE !! What’s going on this isn’t good enough !! No attempts to deliver to me . Any help please EE ?!

Re: Xbox

Leanne_T — Mon, 31 Oct 2022 11:28:52 GMT

Hi there @Mark92

Thanks for posting, I'm very sorry to hear this has happened to your delivery.

To get this looked into, please call us on 150 and our mobile care team can let you know why this has happened.

Leanne.

Re: Xbox

Mark92 — Mon, 31 Oct 2022 18:07:39 GMT

Did this and received no additional information . Won’t be receiving my Xbox anytime soon by the looks of it yet the bundle and additional cost is already been attached to my bill . Not great service

Re: Xbox

Jon_K — Tue, 01 Nov 2022 08:01:07 GMT

Hi @Mark92.

Were you advised why the delivery had failed?

Jon

Re: Xbox

Mark92 — Tue, 01 Nov 2022 08:07:40 GMT

Hi Jon ! Nope they didn’t know , told me to reorder the Xbox . I’m apprehensive as the first one is already on my account now ! DPD didn’t even attempt to deliver according to their tracking system !

Re: Xbox

Jon_K — Tue, 01 Nov 2022 08:12:37 GMT

Are you able to get back in touch with DPD to ask if it's being redelivered, @Mark92?

If it's being returned to EE it would be removed from your account once it was received back.

Jon

Re: Xbox

Mark92 — Tue, 01 Nov 2022 08:48:37 GMT

No they are an awful company and I don’t want to deal with them again, offered no explanation last time I spoke to them

Re: Xbox

Mark92 — Tue, 01 Nov 2022 23:26:07 GMT

Been asked to say if I found a solution to this situation and I did not

Re: Xbox

Christopher_G — Wed, 02 Nov 2022 08:10:43 GMT

Hi @Mark92

The product will be removed from your account once the device is scanned back into our warehouse.

You can then re-order it, if you want to

Chris

Re: Xbox

Mark92 — Wed, 02 Nov 2022 21:12:57 GMT

Any idea when that will be ? I’ve already reordered another Xbox now ?!

Re: Xbox

Leanne_T — Thu, 03 Nov 2022 08:51:10 GMT

Hi @Mark92

Sorry, there is no set timescale for this being processed as returned and cancelled. Please keep an eye on your My EE account this will be removed for you, and you will be notified 🙂

Leanne.

Re: Xbox

Mark92 — Thu, 03 Nov 2022 08:54:31 GMT

This entire experience has been a joke , thanks for absolutely nothing