https://community.ee.co.uk/t5/Offers-Add-ons/Vc550-error-message/m-p/1191408#M29376 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2717199">@harriec</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A> so a member of the team can check the large screen add-on has been setup correctly on your account.</P> <P>They'll be happy to help.</P> <P>James</P> Mon, 31 Oct 2022 08:32:15 GMT James_B 2022-10-31T08:32:15Z https://community.ee.co.uk/t5/Offers-Add-ons/Vc550-error-message/m-p/1191317#M29363 <P>Hi. I have the by sport ultimate add on (mobile app with large screen access) and when I try to cast to my Chromecast I just get the error vc550 that I don't have the right subscription... except that I do. I've tried to get hold of ee with no avail and Their online robot is probably the most unless online help I've ever come across.&nbsp;</P><P>&nbsp;</P><P>Anyone on here have any ideas how to sort this?</P><P>&nbsp;</P><P>Many thanks&nbsp;</P> Sun, 30 Oct 2022 22:16:03 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Vc550-error-message/m-p/1191317#M29363 harriec 2022-10-30T22:16:03Z https://community.ee.co.uk/t5/Offers-Add-ons/Vc550-error-message/m-p/1191408#M29376 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2717199">@harriec</a>,</P> <P>Welcome to the EE Community. <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> <P>Please <A href="https://ee.co.uk/contact-ee" target="_blank">get in touch with Customer Care</A> so a member of the team can check the large screen add-on has been setup correctly on your account.</P> <P>They'll be happy to help.</P> <P>James</P> Mon, 31 Oct 2022 08:32:15 GMT https://community.ee.co.uk/t5/Offers-Add-ons/Vc550-error-message/m-p/1191408#M29376 James_B 2022-10-31T08:32:15Z