topic Re: Playstation 5 bundle in Offers & Add-ons

Playstation 5 bundle

dazzalfc6 — Sun, 30 Oct 2022 16:54:27 GMT

I've ordered a PS5 console gaming bundle via pay monthly accessories (currently showing in stock) however I haven't had a confirmation email, and the £10 upfront payment I made is showing as a credit on my account? Has this order gone through? And is it in stock as it says?

Thanks

Re: Playstation 5 bundle

Chris_B — Sun, 30 Oct 2022 17:00:03 GMT

@dazzalfc6 have you checked your spam folder?

Re: Playstation 5 bundle

dazzalfc6 — Sun, 30 Oct 2022 17:16:27 GMT

Hi.

Yep, was in my spam, however it has no mention of PS5 Gaming bundle as the email hasn't sent properly (says ${device.product.deviceColor as the product) and there's no order number or anything. Also, my account still says I'm in credit £10, no mention of the order anywhere in my account, and if I pretend to order it again it says I have 0 out of 5 monthly devices in use 😕

Re: Playstation 5 bundle

James_B — Mon, 31 Oct 2022 08:06:20 GMT

Hi @dazzalfc6,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to check the status of your order if you get in touch.

James

Re: Playstation 5 bundle

Amydarlo92 — Thu, 03 Nov 2022 15:08:56 GMT

Hey, how did you get on? Did it come through? I’m in the Same situation. Thanks