topic Re: Amazon Prime smart benefit - closed? in Offers & Add-ons

Amazon Prime smart benefit - closed?

radiomean-uk — Fri, 28 Oct 2022 08:31:29 GMT

Hi, I've had the Amazon Prime smart benefit for quite a few months, but just received a cancellation email this morning. I seem to remember a text a month or two ago saying it was closing but no reason etc.

Can anyone give me any more info please?

Cheers!

Re: Amazon Prime smart benefit - closed?

James_B — Fri, 28 Oct 2022 12:04:23 GMT

Hi @radiomean-uk,

Prime Video was removed from our Smart Benefit range on 24 October. The text message you received includes a link you can follow to select a new benefit and includes the option of keeping it as a chargeable add-on.

Hope this helps.

James

Re: Amazon Prime smart benefit - closed?

DCPU — Sat, 29 Oct 2022 09:27:33 GMT

Mine Amazon accounts been cancelled this morning.

I don't have the text or email with the link. How do I go about adding it as a paid service?

Re: Amazon Prime smart benefit - closed?

Jon_K — Sat, 29 Oct 2022 11:31:19 GMT

Hi @DCPU.

Have you text PRIME VIDEO to 150?

Jon

Re: Amazon Prime smart benefit - closed?

DCPU — Sat, 29 Oct 2022 11:42:05 GMT

the SIM card is in my Osprey mobile WiFi router. I was hoping there was another wa

Re: Amazon Prime smart benefit - closed?

Jon_K — Sat, 29 Oct 2022 12:39:11 GMT

Are you able to add it in your My EE Account, @DCPU?

Jon

Re: Amazon Prime smart benefit - closed?

DCPU — Sat, 29 Oct 2022 13:51:36 GMT

I've been into My EE Account and had a look around but can't see any reference to Amazon Prime; just Netflix and BT Sport. 😔

Re: Amazon Prime smart benefit - closed?

Jon_K — Sat, 29 Oct 2022 14:58:21 GMT

Thanks @DCPU.

I'd recommend getting in touch with our Customer Care team so they can check this for you.

Jon

Re: Amazon Prime smart benefit - closed?

Stevenjd — Sat, 29 Oct 2022 16:22:20 GMT

Didn't work for me. The 150 text service isn't working that well.

Re: Amazon Prime smart benefit - closed?

Stevenjd — Sat, 29 Oct 2022 16:24:26 GMT

Which options get you to customer care team. The menu system when phoning 150 isn't clear at all.

You've removed prime video and it's the only account extra that I valued.

Please help.

Re: Amazon Prime smart benefit - closed?

KizzyH — Sun, 26 Mar 2023 22:21:32 GMT

No it doesn’t help at all! Please put it back! 🙏🏻

Re: Amazon Prime smart benefit - closed?

EssexBoyEE — Mon, 27 Mar 2023 01:51:40 GMT

@KizzyH wrote - No it doesn’t help at all! Please put it back!

What doesn't help? EE are no longer supplying Amazon Prime as a Benefit, it will not come back, if you have Benefits on your Plan, please choose another Benefit that is available to you or ring Customer Services to see if other Benefits outside of your Plan can be added to your Account