topic Re: Unable to buy PS5 in Offers & Add-ons

Unable to buy PS5

wohnjall — Fri, 28 Oct 2022 11:27:22 GMT

I've been with EE just under a year now so I am eligible to get the PS5 bundle with my phone deal, however, every time I go to checkout it never loads to the next stage - the loading symbol on the website just keeps going forever. How do I sort this out? I rang up and they said the call centres can't sort PS5s. Do I need to go into a store and talk about my account? Has the website got it wrong and there's actually no PS5s in stock? I've been trying to sort this for over a day now and I'm getting no where so would appreciate some help/

Thanks

Re: Unable to buy PS5

Chris_B — Fri, 28 Oct 2022 12:19:43 GMT

@wohnjall Have you tried clearing your browser history and cookies?

Re: Unable to buy PS5

Kayleyanne123 — Fri, 28 Oct 2022 14:21:54 GMT

I’ve got same issue I’ve have my contact over a year and been trying for 2 days to get one with no luck it’s s joke. No one can help either

Re: Unable to buy PS5

James_B — Fri, 28 Oct 2022 14:41:21 GMT

Hi @Kayleyanne123,

Welcome to the EE Community. 🙂

Sorry, the PS5 console bundle is currently out of stock.

James

Re: Unable to buy PS5

wohnjall — Fri, 28 Oct 2022 19:58:38 GMT

It says it's in stock. Shouldn't that be fixed?

Re: Unable to buy PS5

jurgengerrylfc1 — Wed, 14 Dec 2022 20:29:26 GMT

Could you let me know please when there back in stock I've been ee customer over 2 years now

Re: Unable to buy PS5

Chris_B — Wed, 14 Dec 2022 21:14:04 GMT

@jurgengerrylfc1 It’s available to order now and it has a delivery time of 1-7 days. You just have to be a contract customer and be within the first 17 months of that contract to purchase from the add to plan store.