topic Re: Where is my 12 month Xbox Game Pass? in Offers & Add-ons

Where is my 12 month Xbox Game Pass?

user2000 — Sun, 14 Aug 2022 07:39:46 GMT

Hi, not sure if I'm missing something but when I signed up for Fibre 900 in the blurb it said I would get 12 months Xbox Game Pass if I was also a mobile customer (which I have been for a good few months before taking the fibre).

I've not had any notification about the 12 month freebie, either by email or text and when I log on to myEE it wants £10 a month for the Game Pass.

Just wondering if I'm missing something obvious?

Re: Where is my 12 month Xbox Game Pass?

Christopher_G — Sun, 14 Aug 2022 09:38:24 GMT

Hi @user2000

Welcome to the community.

You should receive an email up to 14 days after connection. Has it been more that 14 days?

May be worth checking your spam/junk folder too.

Chris

Re: Where is my 12 month Xbox Game Pass?

user2000 — Sun, 14 Aug 2022 09:44:10 GMT

Yes @Christopher_G , the fibre has been on since 13th July and I am pretty religious when it comes to checking my email (and junk), nothing has arrived. I've had EE mobile since Dec 2021.

Re: Where is my 12 month Xbox Game Pass?

Christopher_G — Sun, 14 Aug 2022 09:47:15 GMT

OK, thanks @user2000.

I'd recommend speaking to our customer care team so that they can look into getting you a code sent through manually.

Chris

Re: Where is my 12 month Xbox Game Pass?

user2000 — Sun, 14 Aug 2022 10:08:17 GMT

I thought as much @Christopher_G

Is there no way to make contact with anyone online? For personal reasons I'd rather not have to telephone.

Re: Where is my 12 month Xbox Game Pass?

Christopher_G — Sun, 14 Aug 2022 12:11:37 GMT

There should be a link to online chat with the team on that get in touch help page, @user2000.

Hopefully they can help. 🙂

Chris

Re: Where is my 12 month Xbox Game Pass?

user2000 — Mon, 15 Aug 2022 10:10:34 GMT

@Christopher_G , I've just tried the chat but they say they only have access to mobile accounts and can't help me on the chat and gave me a number to phone.

I have to say I'm not finding this very customer friendly, this incessant need to have to speak to someone on the phone to sort such a simple thing out.

There surely must be a way to find out what is happening to my game pass without having to phone? It seems crazy that I can sign up and get the whole thing set up without the need to speak to anyone, but when a little problem arises that's the only way to solve it.

Re: Where is my 12 month Xbox Game Pass?

Christopher_G — Mon, 15 Aug 2022 10:24:11 GMT

Thanks for getting back to me, @user2000.

I've sent you a private message. Could you have a look and get back to me please?

Thanks

Chris

Re: Where is my 12 month Xbox Game Pass?

Dragon5 — Sun, 23 Oct 2022 12:41:28 GMT

Same issue. Signed up to the fibre 500 package. I saw when I purchased it said I'd get 6 months of Gamepass.

Had it for a month already and nothing.

They don't seem to eager to give out these code's do they.

Re: Where is my 12 month Xbox Game Pass?

James_B — Sun, 23 Oct 2022 13:50:24 GMT

Hi @Dragon5,

Welcome to the EE Community. 🙂

If you haven't received a redemption link via text, please get in touch with Customer Care who'll be able to resend it for you.

Thanks

James