topic Re: Just want buy some Nreal glasses! in Offers & Add-ons

Just want buy some Nreal glasses!

Adam200972 — Sun, 23 Oct 2022 12:26:23 GMT

Why is it impossible to buy Nreal glasses from especially when done own a EE phone?

Re: Just want buy some Nreal glasses!

XRaySpeX — Sun, 23 Oct 2022 13:24:31 GMT

@Adam200972 : You cannot buy an accessory online unless you already have a mobile phone or SIM contract from EE. You are expected to pay for it along with your existing EE mobile plan. However you may order these glasses from any EE Store & if they don't have them in they will get them from another who does.

Re: Just want buy some Nreal glasses!

Adam200972 — Sun, 23 Oct 2022 14:23:43 GMT

This is stupidest system as EE are the only current official providers and therefore should allow purchase of such items without a need to buy other items beforehand!!

Sent from my iPhone

Re: Just want buy some Nreal glasses!

XRaySpeX — Sun, 23 Oct 2022 16:48:08 GMT

They do! From an EE store.

Re: Just want buy some Nreal glasses!

nomad_gaz — Wed, 02 Nov 2022 16:58:59 GMT

The stores dont sell them, when you contact store they say you can only order these online...so its an impossible loop to buy these if you dont already have a deviceplan with EE.

Re: Just want buy some Nreal glasses!

Martystar — Sun, 13 Nov 2022 15:22:23 GMT

Yes this is so pointless EE, frustrating website tells you one thing In store tells you another. You should just be able to order online with minimal effort, for a communication company they are failing to communicate.

Re: Just want buy some Nreal glasses!

tonytattoos — Wed, 16 Nov 2022 20:45:16 GMT

I've been trying for over a month to get hold of a pair, tries 3 different stores that say (when they know what your actually after) that they cannot be ordered in store as they are not visible on the list of stuff that can be ordered. Customer service are just chocolate teapots, been arguing with them for weeks and they change their advice every time they answer. Been in touch with Nreal themselves, they say that they cannot do anything as EE are sole distributors for he UK, I pointed out that they were in breach of the sole distributor agreement as they were only allowing customers to buy them, Nreal said they were aware of the situation and were in constant dialogue with EE. I have now reported EE to trading standards for forcing unfair conditions on buying these glasses and have told customer services all of this, the latest response today was

"Hello Tony

Thank you for your response.

I have sent feed-back off to see if we can update it on the website so anyone is able to purchase these glasses. However at the moment, it seems they are just available to customer's who are already on EE. I'm sure this will be updating at some point in the future but in the meantime, there is no other way around this sadly. Please keep an eye out though as this may become available to you soon."

This is where I am at the moment, frustrated as hell, especially as they have just been dropped to £340, sorry for the ran but EE are so frustrating to deal with, they know they are not acting fair but will not fix a simple problem.

Re: Just want buy some Nreal glasses!

James_B — Thu, 17 Nov 2022 08:01:01 GMT

Hi @tonytattoos,

Welcome to the EE Community. 🙂

I'm sorry to hear you're having difficulties making your purchase.

If you can get back to your local store, please mention that they can order the glasses via their Sales Plus system.

Hope this helps.

James

Re: Just want buy some Nreal glasses!

tonytattoos — Thu, 17 Nov 2022 13:32:17 GMT

That post of mine was very abbreviated, I've told 3 stores how they can be ordered but 2 of them just looked at me as if I was talking double dutch

My local shop in Basildon was the only shop that actually knew what they were, I spent an hour yesterday trying to buy them outright, the guy was trying to be as helpful as possible and said in the end that "if it does not appear on his tablet he can't order it" and he showed me there was no entry for the glasses, but he did go on to say that the bigger stores do have a bigger inventory to pick from, but he did not sound convincing about the other shops.

Re: Just want buy some Nreal glasses!

James_B — Thu, 17 Nov 2022 13:49:54 GMT

Hi @tonytattoos,

If you have the same problem on your next visit after they have checked their sales plus system, please let us know.

Thanks

James

Re: Just want buy some Nreal glasses!

tonytattoos — Thu, 17 Nov 2022 13:53:29 GMT

That's what the shop tried to do yesterday, guy really wanted to help but didn't know how without an entry for the glasses on his tablet.

I'm stuck now, can't buy them from a shop and can't buy them online at the moment

Re: Just want buy some Nreal glasses!

James_B — Thu, 17 Nov 2022 13:55:02 GMT

Hi @tonytattoos,

Do you know if the member of staff contacted their retail support team for assistance?

James

Re: Just want buy some Nreal glasses!

tonytattoos — Thu, 17 Nov 2022 14:00:53 GMT

I asked if he could phone someone and he said no, he did talk to his manager, he said manager was convinced if I went to Oxford street in London I could buy a pair, didn't convince me though, there's no way I'm dealing with public transport for well over an hour just to go though the minefield of negotiating the EE logic from the start again.

Re: Just want buy some Nreal glasses!

tonytattoos — Thu, 17 Nov 2022 14:03:19 GMT

Don't forget I've also come to a dead end trying to go through the customer complaints route online, they just want me to wait until EE can be bothered to alter the website to enable non customers to buy them outright

Re: Just want buy some Nreal glasses!

James_B — Thu, 17 Nov 2022 14:09:07 GMT

Hi @tonytattoos,

I've escalated this issue internally and I'll get back to you as soon as I receive an update.

Thanks

James

Re: Just want buy some Nreal glasses!

tonytattoos — Thu, 17 Nov 2022 14:11:41 GMT

Thanks James

I just want a link where I can just pay for them outright, I'll worry about the IOS adapter once I've got the glasses, appreciate the time you've taken - Thanks

Re: Just want buy some Nreal glasses!

James_B — Thu, 17 Nov 2022 14:32:16 GMT

No problem @tonytattoos 🙂

James

Re: Just want buy some Nreal glasses!

justlemebuystuf — Thu, 22 Dec 2022 02:45:56 GMT

Hi James, since you seem to be the most active here.

I have followed ALL the advice listed in this thread AND IT IS STILL IMPOSSIBLE TO GET THEM!!

I WILL be reporting EE to the trading standards for forcing unfair conditions on buying these glasses...

THIS IS BEYOND A JOKE AND IT'S DIABOLICAL!

I can safely say I will never buy ANYTHING from EE other than these glasses (if it ever becomes possible) as EE is the ONLY way I can get them in the UK!

Believe me. If there was an alternative option to get these glasses, after the experience I have had with EE and these glasses, then I'd go there...

Re: Just want buy some Nreal glasses!

justlemebuystuf — Thu, 22 Dec 2022 02:58:18 GMT

HEY EVERYONE! You can buy them from Japan and get them shipped to the UK!

Don't give EE your money.... Just get them imported. A pain in the ass I know, but it beats giving this predatorial company money.

Edit: Still gonna report EE tho...

Re: Just want buy some Nreal glasses!

Martystar — Thu, 22 Dec 2022 03:04:30 GMT

Go to the nreal Reddit community for advice and help, I’ve posted solutions and a copy of twitter reply from Ee that I showed to my local store ,you do not have to go to other stores they order them through what’s called (sales plus teams) .the twitter post I showed my local shop that was from Ee support said if the shop refuses to order them get back in touch with twitter support and they will deal with the shop.Communication seems to be common problem with companies that deal in communication.

like I said jump on the Reddit thread plenty of help there