topic Re: How do I cancel an addon ? in Offers & Add-ons

How do I cancel an addon ?

Kaz6862 — Mon, 12 Sep 2022 18:28:32 GMT

Does anyone know how to successfully cancel an add on?

I have called, got left on hold, I have called again, they told me to contact another number, I have emailed, to the returns address, no AR as they said they would send, after a couple of tries, I found the form, filled it in and emariled it back, contact the on Twitter, LindedIn, Facebook - no replies, came on here, the ee website, no chat, no help desk, no email address to send to.

I have also sent in a complaint and now have had to make an appointment to go all the way into town, as the local one has closed.

Please can you advise, as I am trying to reduce my outgoings.

Many thanks in advanced - a very frustrated customer.

Re: How do I cancel an addon ?

XRaySpeX — Mon, 12 Sep 2022 22:39:17 GMT

@Kaz6862 : Which add-on? Many add-ons you can cancel by a simple text to 150.

Re: How do I cancel an addon ?

Kaz6862 — Tue, 13 Sep 2022 06:18:51 GMT

Thank you for your time, but I have done this, to no avail - I will have to go into town and cancel all my contracts with them today - thank you again!

Re: How do I cancel an addon ?

Christopher_G — Tue, 13 Sep 2022 07:06:53 GMT

Hi @Laz6862

Welcome to the community.

Could you let us know exactly which add-on that you're trying to cancel and we'll do our best to help?

Chris

Re: How do I cancel an addon ?

Kaz6862 — Tue, 13 Sep 2022 07:08:28 GMT

I have managed to this now - but thank you

Re: How do I cancel an addon ?

Christopher_G — Tue, 13 Sep 2022 07:12:32 GMT

That's great, thanks for letting us know, @Kaz6862.

Chris

Re: How do I cancel an addon ?

Annie4747 — Fri, 14 Oct 2022 00:18:41 GMT

CALL ABROAD 500INTL ADD-ON

Re: How do I cancel an addon ?

Christopher_G — Fri, 14 Oct 2022 08:05:53 GMT

Hi @Annie4747

Welcome to the community.

You need to text 500INTL1 or 250INTL2 to 150, depending on which add-on you're looking for. Have a look at the link below for more information on inclusive countries.

More information on calling abroad>

Chris

Re: How do I cancel an addon ?

XRaySpeX — Fri, 14 Oct 2022 07:35:41 GMT

@Annie4747 : To cancel them:

For CALL ABROAD, text STOP CALL ABROAD to 150. You don't really need to cancel this 1. It costs you nowt & gives you extremely cheap International calls & texts.
~~For 500INTL1, text STOP 500INTL1 to 150.~~

@Christopher_G : The 2nd of those International add-ons is 250INTL2.

Re: How do I cancel an addon ?

Annie4747 — Fri, 14 Oct 2022 07:28:35 GMT

I have done this STOP 500INTL1 but do not get confirmation of cancellation. I get a long text explaining 150 service???!!!

Sent from my iPhone

Re: How do I cancel an addon ?

Christopher_G — Fri, 14 Oct 2022 07:30:47 GMT

Try texting STOP 500INTL2, @Annie4747 in case that's the one you have.

Chris

Re: How do I cancel an addon ?

XRaySpeX — Fri, 14 Oct 2022 07:32:23 GMT

@Annie4747 wrote:
I get a long text explaining 150 service???!!!

That means it doesn't work & it's just shooting the Help on the Text Service at you.

Re: How do I cancel an addon ?

Annie4747 — Fri, 14 Oct 2022 07:33:35 GMT

STOP 500INTL1 Is the one I have not STOP 500INTL2

Sent from my iPhone

Re: How do I cancel an addon ?

XRaySpeX — Fri, 14 Oct 2022 07:33:56 GMT

@Christopher_G : It's "250INTL2"!

Re: How do I cancel an addon ?

Christopher_G — Fri, 14 Oct 2022 08:06:32 GMT

So it is, thanks @XRaySpeX. I misread it earlier so I've gone back and edited.

Chris

Re: How do I cancel an addon ?

Shammah — Fri, 20 Oct 2023 11:10:56 GMT

Same here, it’s like they don’t want you to cancel

Re: How do I cancel an addon ?

Shammah — Fri, 20 Oct 2023 11:11:25 GMT

How do I stop the 500INTL1???

Re: How do I cancel an addon ?

Leanne_T — Fri, 20 Oct 2023 11:32:37 GMT

Hi @Shammah

Do you have the option to remove the add-on in your EE app?

Leanne 🙂