topic Re: EE perk code not working in Offers & Add-ons

EE perk code not working

MarD — Thu, 13 Oct 2022 15:16:50 GMT

When trying to apply my EE perk NHS code on checkout for an upgrade it is coming up with a "voucher not valid" message. I tried three different codes and two different SIM contracts to check for any glitches- none worked. I telephoned 150 but was told to get in touch with my HR dept. I am pretty sure my HR dept in the hospital won't be able to sort out the issue with EE systems.I see this is not an uncommon problem, please help!

Re: EE perk code not working

James_B — Thu, 13 Oct 2022 17:35:16 GMT

Hi @MarD,

Welcome back to the EE Community. 🙂

Did you accept all cookies when accessing the upgrade shop?

James

Re: EE perk code not working

MarD — Thu, 13 Oct 2022 18:36:25 GMT

There wasn't an option regarding cookies.

Re: EE perk code not working

Christopher_G — Fri, 14 Oct 2022 07:11:27 GMT

Hi @MarD

Could you try on a different device please? Make sure you accept cookies if it asks.
Chris