topic Re: Can’t use the unlimited data add on. in Offers & Add-ons

Can’t use the unlimited data add on.

Mrh1991 — Wed, 10 Aug 2022 11:52:33 GMT

Unfortunately, I can’t add the unlimited data add on? I want to spend money with EE but it won’t let me.

it just says there is an error.

can anyone help me?

kind regards,

mr h

Chris_B — Wed, 10 Aug 2022 12:24:00 GMT

@Mrh1991 Do you have a spend cap on your account? Or have you by any chance turned off data purchasing for your account.

Mrh1991 — Wed, 10 Aug 2022 15:59:55 GMT

I have checked both and neither are activated so there must be a problem
somewhere else.

Thanks

Mr H

Jon_K — Wed, 10 Aug 2022 17:25:39 GMT

Do you get a specific error message, or does it just say there is an error?

Jon

Mrh1991 — Wed, 10 Aug 2022 17:27:55 GMT

Hi Jon,

I’ve just tried it again and it’s working now.

God knows what was wrong 🤣

Thanks for everyone’s support.

Mr H

Leanne_T — Thu, 11 Aug 2022 06:39:49 GMT

Thanks for coming back to the community and letting us know this is now resolved @Mrh1991

Have a lovely day 🙂

Leanne.

Hollyrichardso1 — Thu, 13 Oct 2022 20:29:51 GMT

@Leanne_T wrote:
Thanks for coming back to the community and letting us know this is now resolved @Mrh1991
Have a lovely day 🙂
Leanne.

Hi Leanne, I'm having the same issue and it's not working for me. Could you help possibly

Holly

Christopher_G — Fri, 14 Oct 2022 07:00:01 GMT

Could you try it again this morning and let us know if it works please, @Hollyrichardso1?

Chris

Hollyrichardso1 — Fri, 14 Oct 2022 10:47:10 GMT

Hiya

I've just tried it, it's not letting me add any data whatsoever sadly 😔

Many thanks

Holly

Christopher_G — Fri, 14 Oct 2022 11:27:39 GMT

I would recommend speaking to our Mobile Care team to see if they're able to add it for you.

Chris